Cebuana Lhuillier Customer Service Phone Number

Phone Number of Cebuana Lhuillier is +63-862-02-59/ 779-9800/ 759-9800 .
Cebuana Lhuillier is a provider of financial services. The Cebuana Lhuillier company started operations in Metro Manila in 1980 with the name Cebuana Lhuillier Pawnshop. In 1987, the name of the Cebuana Lhuillier company was changed to Cebuana Lhuillier. Cebuana Lhuillier specializes in pawning, remittance and foreign exchange services. The customers can find the branches nearer to them simply by accessing the website. The operating hours of the company branch offices are 8:30 AM to 5:30 PM. The money transfer service of Cebuana Lhuillier is quite simple, fast and secure method to remit and take money. Approximately 1,800 sections across nation and recognized worldwide individuals, financial amenity is build for trustworthy consumers not only within the state but also outside the Philippines. Every transactions are done at actual moment, assists consumers to claim the amount instantly remit finishes the sending procedure in the division.

Official Telephone Numbers Of Cebuana Lhuillierr


For any query, comments or advise, kindly commune affectionate, lovable section professionals or concern customer service representatives at the below rendered contact information or Complaint through text message.
Operational Hours: Monday – Saturday:9:00 AM to 6:00 PM
Call At:(02) 779-9800 (PLDT)
Call At:(02) 759-9800 (Globelines)
SMS
SMS GLOBE: 0917-8122737
SMS SMART; 0918-8122737

Other Contact Numbers Of Cebuana Lhuillier


Workforce Planning and Recruitment Department of Cebuana Lhuillier company initiates several ways to contact with public require assistance related finance. To stayed happy and financially secured is the prime concern of Cebuana Lhuillier company. Feel free to visit the given address or dial following numbers:
Personnel and Organization Development Division
2/F Cebuana Lhuillier Building,
821 A. Spring St. corner J.P. Rizal St., Makati City
Telephone/Teletext: (02) 895-0751
Mobile Phone: 0917 8499244/ 0999 8856427

Corporate Services Group Satellite Office Of Cebuana Lhuillier
CEBU/BACOLOD Brendon Ragas
Address: 3/F PJL II Corporate Center # 6 Acacia St Lahug,
Cebu City
E-mail address: bnragas@pjlhuillier.com
Direct Line: (032) 231-1271

DAVAO
Louella Ana Fermin
Address: Daffodil St. San Pedro Village,
Buhangin, Davao City
E-mail address: llfermin@pjlhuillier.com
Direct Line: (082) 224-0442 to 43 loc.105

Email Address Of Cebuana Lhuillier


Customers also reach out with dedicated executives of Cebuana Lhuillier company via email address. The email address of Cebuana Lhuillier company is rendered below:
Email Address:cebuanacares@pjlhuillier.com


Cebuana Lhuillier Address


The address of Cebuana Lhuillier is Unit 2, 46-E Katihan Street, Poblacion, Muntinlupa City, Philippines.

Cebuana Lhuillier Email Address


The email address of Cebuana Lhuillier is care@pjlhuillier.com.

Cebuana Lhuillier Website


The Website of Cebuana Lhuillier is www.cebuanalhuillier.com.

Cebuana Lhuillier Customer Support Service Phone Number


The customer support phone number of Cebuana Lhuillier is +63-862-02-59/ 779-9800/ 759-9800 (Click phone number to call).



The postal and official address, email address and phone number (helpline) of Cebuana Lhuillier Service Center and Cebuana Lhuillier customer service phone number is given below. The helpline of Cebuana Lhuillier customer service phone number may or may not be toll free.

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Cebuana Lhuillier Phone Number Customer Service

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Cebuana Lhuillier Source of Knowledge


www.cebuanalhuillier.com/contact-us/#careers
www.cebuanalhuillier.com/contact-us/
www.cebuanalhuillier.com

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Cebuana Lhuillier Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Sharon Agullana CallsDec 06, 2023

Hi. I want to compalint one of your branch representative. At 5pm today I went to Cebuana Lhuillier Olivarez San Dionisio Paranague Branch to pay our PLDT Bill. However this lady service representative of yours decline my transaction because she said she already close paying billls transaction. This is my 2nd time encounter with her telling me the same lines. Kindly review the business operating hours of the above mentioned branch. I was not able to get her name because I was already upset.

Reply
Customer care male
Mr. Arnie CallsJan 08, 2020

Mr. Arnie On Phone To Cebuana Lhuillier Service
Its a bad day for me today jan9 2020 when we went to cebuana aquarious branch in sto. Ninio meyc bul. One of your worker naka assign sa branch na yun na female kung makapagtaas ng boses walang pakundagan magsalita. Idedeny pa nia ang ginawa nia please naman paki bigyan ng diciplinary action ang isa sa mga workers nio don mapakaganda p naman ng facilities nio napakalamig pero ang worker nio prang npakalaki ng problema napakalakas magsalita at galit pa. Kame pa pinagalitan kame po ang kukuha ng payout at kailangan ang pera for month)y budget ganyan pa umasta ang worker nio po. Wala namang ginagawa kundi manood lng ng video sa cellphone nia galit yata naistorbo sa panonood ng video sa cp nia habang nasa work. Paki disiplina naman po. Di qo lng nakuha ang name pero medyo chubby sia morning po ang duty nia po. Please aksyonan po nio ang complain qo po sayang ang reputation ng pawnshop nio kung may worker kayong iretable sa work nia.

Reply
Cebuana Lhuillier Customer Service Care Phone Number 333434
Ms. Cynthia Kanebpal CallsDec 12, 2019

Ms. Cynthia Kanebpal On Phone To Cebuana Lhuillier Service
Nag transfer po ng pera ang sister ko sa24k plus nya nahulog di po daw ma found sabi ng branch nyo noong December three pa po natranfer tru instapay.

Cebuana Lhuillier Phone Number Customer Care Service
Reply
Customer care male
Mr. Clemente Matulac CallsNov 18, 2019

Mr. Clemente Matulac On Phone To Cebuana Lhuillier Service
Yung insurance card nyu ba is Mandatory ba ang pag offer dyan para sa mga first timer ?.

Reply
Cebuana Lhuillier Customer Service Care Phone Number 331475
Mr. Dawn Sorongon CallsOct 14, 2019

Mr. Dawn Sorongon On Phone To Cebuana Lhuillier Service
Why are your branches do not have money to give to the customers?Is this a way of telling me that you’re already losing? You let my mom, who is a senior citizen, go back and forth for five times just because you don’t have revolving money?Kindly close Cebuana, Skyline Branch, Davao City. It doesn’t give an honest service to the customers.

Cebuana Lhuillier Phone Number Customer Care Service
Reply
Customer care male
Mr. Erah CallsOct 14, 2019

Mr. Erah On Phone To Cebuana Lhuillier Service
Mga bwesit na mga teller nyo. Yung ang dali lang sabihin sa kostomer na kailangan na ng ibang ID dahil hnd na applicable yung ID tas pinahirapan pa kung san san pa pinapunta na branch Tapos porket hnd nakuha yung ID na binayaran ng 100 hnd na nila binigay sa halip pinagbayad pa ulit. Tas magugulat kana lang mga fire protection o ensurance ka ng binayaran? Gago lang tas 4months lang.

Reply
Customer care male
Mr. Wevyl Salleva CallsSep 02, 2019

Mr. Wevyl Salleva On Phone To Cebuana Lhuillier Service
Why your himamaylan branch always out cash. The reason is always do not have cash delivery from morning to afternoon.

Reply
Customer care female
Ms. Reyna Says Oct 14, 2019

Yung madali lang naman sabihin na maam hnd na po accredited samin yan ei hnd ei papapuntahin kapa talaga sa ibang lugar. Tapos kapag nag sangla ka ng alahas puta magugulat ka n lang may ensurance ng kasama!.

Reply
Customer care female
Ms. Doree Cato CallsJul 30, 2019

Unsatisfied customer. Don't know what is customer service. Disrespectful. Cebuana Lhuillier bucana trading branch below overpass. Hindi tanggapin ang tin ID at voters id. Everymonth na ako nag claim sa cebuana ngayon lang ako nabastos wlang modo kausap. Sinabihan pa ako punta ako sa ibang branch ng cebuana. Paglipat ko sa ibang branch very accomodating at nakuha ko agad pera pinadala sa akin. Mga bastos talaga teller sa tranding branch??.

Reply
Cebuana Lhuillier Customer Service Care Phone Number 329703
Ms. Maria Esperanza Orfano CallsJul 26, 2019

Hi, This is Maria Esperanza Orfano , I made a Globe load last night at Cebuana Lhuillier in Marcos Hiway, infront of Sta. Lucia. But the load did not came. I tried calling them with their landline, i coudnt get through. Please load 100 for this number 09560486378. Thank You.

Cebuana Lhuillier Phone Number Customer Care Service
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Cebuana Lhuillier Customer Service Care Phone Number 329573
Ms. Sairanie Menor CallsJul 17, 2019

Greetings

I would like to inform your office about my transaction yesterday 16 July 2019 that I had a paid my online booking for air asia airlines with booking number CP07169007L3 and CP0716901663 in your Cebuana Lhuillier branch in cagayan de oro city. And I called Air asia hotline to ask the status of my booking and unfortunately they said that it is (pending) not pay the amount of our booking that's why I did not receive any confirmation or ITINERARY TICKET from Air asia airlines. The receipt of my transaction with your branch Cebuana Lhuillier is still with me. Regarding for this matter I decided to cancel the flight and refund our money from your company so please take action soon As possible to avoid any circumstances. Thank you.

Cebuana Lhuillier Phone Number Customer Care Service
Reply
Customer care male
Mr. Ruel Concepcion CallsJul 14, 2019

Mr. Ruel Concepcion On Phone To Cebuana Lhuillier Service
To the management, please. Train your people to be more courteous. I'm complaining your branch here in valladolid, negros occidental. If your customer refuse to some of your product let not your people said sarcastic things towards your client. I am patronizing your company for 8years now with this experience it is not a good one.

Reply
Customer care female
Ms. Martin Vagay CallsJul 06, 2019

Ms. Martin Vagay On Phone To Cebuana Lhuillier Service
To The President Olof Cebuana

You hired a 4yrs course personal, but their attitude and how they performed their job is like a non educated people. Imagine, if we Customers did wrong, we need to pay to make it correct, but if they aren’t the one who did, just say sorry, is it already enough.huhhh?

How about our transportation and the work that we left because we need to make it right?

Why you do not hire a high school graduate and train them because I think they are more capable and respectful. Nakakaabala kayo, nagbayad naman ako ng tama, binayaran kayo ng tama kaya mag trabaho kayo ng tama Utang na loob

Puro kwentuhan sa kapwa employee kahit mahaba na ang pila.

Reply
Customer care female
Ms. Meriam Felasol CallsApr 04, 2019

Ms. Meriam Felasol On Phone To Cebuana Lhuillier Service
Hello good day po tanong kulng po about sa insurance Kong kada pdala ba binabawasan agad ng teller yong pdla na dapat buo na mkuha ng pamilya sa pilipinas ang pera na pdala ksi dto po sa ibang bansa nagbayad npo.

Reply
Customer care male
Mr. Arman Gatbonton CallsApr 03, 2019

Mr. Arman Gatbonton On Phone To Cebuana Lhuillier Service
Napaka sungit po ng teller at guard sa cebuana candaba branch. Nagtanong lang po ako kung bakit nauna po sa kin yung pinakahuling dumating? Tapos sinabihan agad ako kung saan ako mag complain. Di po ba pwede magtanong? Napaka suplado po nila. At saka c guard. Bakit tinatanong nya kung magkano pinadala sa kin? Naririning po lahat na nasa loob. Wala po data privacy.

Reply
Cebuana Lhuillier Customer Service Care Phone Number 323822
Ms. Jovelyn Cielo CallsMar 28, 2019

Ms. Jovelyn Cielo On Phone To Cebuana Lhuillier Service
Ano na balita sa concern ko? 1week na nakalaipas. Wala man lang maibigay na araw staffs niyo kung ano na nga ba balita ko na 19, 866. 28 pesos. By the way I am Jovelyn Cielo . If wala kayong update until Monday. Tulfo in Action na ang pupuntahan ko. At di ko na kayo kukulitin. Doon nalang tayo magkita. Galit na galit mother ko na pinaghirapan yang perang yan pero mag one month na pero di niyo pa naibabalik pera na binyad ko sainyo na hindi naman pumasok sa Dragonpay. Please follow up yung pera namin. Salama.

Cebuana Lhuillier Phone Number Customer Care Service
Reply
Customer care male
Mr. Jobeth CallsMar 27, 2019

Mr. Jobeth On Phone To Cebuana Lhuillier Service
D matawagan hotline nyo 30 nako waiting maygad.

Reply
Customer care female
Ms. Juvylinda Lee CallsMar 23, 2019

Ms. Juvylinda Lee On Phone To Cebuana Lhuillier Service
We bought Tpl insurance at Urdaneta, Pangasinan 2wks ago. There were errors made when we presentit to Lto so we returned the tpl in cebuana at Urdaneta, but 2wks is too much for us to wait. If we did not register the said vehicle we will pay for the penalty unless we will charge it to cebuana urdaneta. May I ask for your immediate attention.

Reply
Customer care female
Ms. Jensen Peras Batulan CallsJul 08, 2018

Ms. Jensen Peras Batulan On Phone To Cebuana Lhuillier Service
Hi i am Jensen Peras Batulan I send money to my mother last Friday until now. Wala japon makuha the problem is money is not enough daw kutob ra 2k inyo mare lease unsa good ni. Kong naay masakit on instead nga maluwas pa unta dili na lng tungod kay wa moy pundo? I do not think this is reasonable one. If i am not mistaken this is not my first time i am talking in dumanjug branch. Sad to say until now wala japop pagbalik balikon pa ninyo and then nothing happen just the same reason.

Reply
Customer care female
Ms. Lileth Kasten CallsApr 01, 2018

I need an action about the missing remittance. I worked hard to be able to send money in the Philippines. So, please pay the receiver because they need the money. My bank confirmed that the money that I sent went through Successfully to Cebuana Lhuillier.

Reply
Customer care female
Ms. Lileth Kasten CallsApr 01, 2018

I sent money to Arsenio Inojaldo in Negros Oriental on March 30, 2018 from the US. Until now, he has not gotten the money because it is not in Cebuana Lhuillier 's record. I called my bank and the bank confirmed that the remittance went through Successfully. I sent proofs of remittance to Cebuana Lhuillier through Facebook messenger. But until there is no action. No money has been given to the receiver.

Reply
Customer care female
Ms. Marichu Arandela CallsJun 20, 2017

Ms. Marichu Arandela On Phone To Cebuana Lhuillier Service
Hi,

Good day Just want to know the status of my loan application submitted last Tuesday June 13, 2017. Name: Marichu A. Arandela
Kindly return mail to piermariny89@gmail.com

Thank you,
Marichu.

Reply
Customer care female
Ms. Emma Anna Lavina CallsJun 05, 2017

Ms. Emma Anna Lavina On Phone To Cebuana Lhuillier Service
Good afternoon I am an employee here in Cebu working in a hotel, i would like to inquire regarding your easy loans, what is the procedures and how can i avail of the loan. Thank you.

Reply
Customer care female
Ms. Maria Elena Villareal Tabernilla CallsMay 27, 2017

Ms. Maria Elena Villareal Tabernilla On Phone To Cebuana Lhuillier Service
Cebuana direct in magalang pampanga is not accepting police clearance as identification. It is an emergency and in valenzuela city, police clearance is accepted, why in magalang it not honored?.

Reply
Customer care female
Ms. Gilbert H. Delos san CallsOct 29, 2017

Ms. Gilbert H. Delos san On Phone To Cebuana Lhuillier Service
I am one of your long term customer. You can check my name in your file. Yesterday I encounter one of your employees that has no respect or I can say it he is BASTOS even to an old people. When I will give the transaction paper to him for pera padala transaction he move back the paper unto me and instructing me thru sign language to remove my cap before he will start the transaction. I got angry to him and I say "is that the way you treat your customer and you are BASTOS". He can say it in a nice way by saying, sir can you please remove the cap, not instructing me through rudely sign language to removed my cap as you can see the anger in his face looking at me for me having a cap. I don't know if it's your policy. Even it's your company policy, he should instruct us customers nicely with respect about your policy and we are glad to follow it.

Reply
Customer care female
Ms. Dolly Tuason CallsOct 27, 2017

Ms. Dolly Tuason On Phone To Cebuana Lhuillier Service
2 times. Remittance stolen. Beneficiary cant claim. Whats your phone number. Akala ko ba customer satsfaction is impt.

Reply
Customer care female
Ms. Beth Abas CallsJun 21, 2018

Ms. Beth Abas On Phone To Cebuana Lhuillier Service
Hi,

please improve landline, so busy. If i use pera padala in one shop, i should be able to withdraw it in any branch, but it was said i can withdraw to the shop where i place my money. I am complaining for my driver who sent money for me to my maid.

Reply
Customer care female
Ms. Aimee CallsJun 19, 2018

Ms. Aimee On Phone To Cebuana Lhuillier Service
Hello maam/sir. I hope you can help me. I been very busy this past. Few months. Ka mamatay lmg ng father ko hindi ko po na renew ung pawn item namin exceed and sya sa expiration date nya sabi ng taga cebuana paliparan nsa head office and daw sya last week po pde ko pba sya makha i am willing. To pay kahit magkano. Po please sna matulungan nyo po ko. Thank you po God bless.

Reply
Customer care female
Ms. Daphne G Villas CallsOct 24, 2017

Ms. Daphne G Villas On Phone To Cebuana Lhuillier Service
I lost my control number. How can i claim my money remettance?.

Reply
Customer care female
Ms. Gerald manuel CallsFeb 08, 2018

Ms. Gerald manuel On Phone To Cebuana Lhuillier Service
I want ti complain sa isang trabahador nyo na si mr.Ciriaco Condino ng pang babastos at pangit na pkikipag usap at pakikitungo.halos sigawan nya ako at ipahiya sa mga tao.akala kpo ng maayos at magagalng ang mga empleyado nio.ito po ay nangyari ng feb.8 2018 dakong 5:15 ng hapon.branch po ng c.raymundo brgy.rosario pasig city.harap ng sorrento oasis condominium at ako po ay residente dto.blak k din po idulog ito sa aming baranggay.sna po ito po ay iyong matugunan maraming slamat po.

Reply
Customer care female
Ms. Marie Jane L. Bartolome CallsSep 23, 2017

Ms. Marie Jane L. Bartolome On Phone To Cebuana Lhuillier Service
I lost my Cebuana card for more than a year now and I'm afraid somebody is using it on sending or claiming money.

Reply
Customer care male
Mr. Gayle CallsMay 06, 2018

Mr. Gayle On Phone To Cebuana Lhuillier Service
Hi Good day, I just want to ask if what email address was being used in my booking because it has been five days now and I haven't received any confirmation yet. Needing your urgent assistance.

Reply
Customer care female
Ms. Alona CallsMay 03, 2018

Ms. Alona On Phone To Cebuana Lhuillier Service
I need an action about my pending remittance, I send the money last April 30, 2018 until now the receiver is having difficulty to claim the money due to lack of funds from any branches in Cavite. We choose to send through Cebuana because we trust that our money will be remitted on time. Please have a look on this matter and settle the issue immediately as the money we sent is highly needed. Awaiting for your prompt response.

Reply
Customer care female
Ms. Ma.lourdes Vicencio CallsDec 23, 2017

Ms. Ma.lourdes Vicencio On Phone To Cebuana Lhuillier Service
Complaint ko lng. Yng kau ba bawal kumuha sa inyo ng malaking halga o sadyang cra ulo lng ang tao nyo sa cebuana district dasma. Ayaw nyo mg release ng halagng 40k. Wla dw pera. Anong klase dahilan yn. Isang beses maaga ko para una ko at para mauna ako kumuha ng pera 100k kukunin ko. Wla dw kau gnyn halga. How come e sikat kau. Gusto nyo pay out halagang mgkno lng ba pwede sa inyo. Nag international pa kau. Nkakapukon tao nyo.

Reply
Customer care male
Mr. Arnold Guimalan Saga CallsAug 22, 2018

Mr. Arnold Guimalan Saga On Phone To Cebuana Lhuillier Service
Hi. Morning po. Bakit wala pa po ang pera na pidala ku dyan sa pinas. Not found daw.

Reply
Customer care male
Mr. Bernardo Santos CallsOct 10, 2018

Mr. Bernardo Santos On Phone To Cebuana Lhuillier Service
Why is Cebuana offline since Monday? What's the problem? We sent money to my daughter and until now she can not claim the money. What do we need to do because this is very urgent.

Reply
Customer care male
Mr. Joseph Requilman CallsJul 27, 2017

Mr. Joseph Requilman On Phone To Cebuana Lhuillier Service
Pls help me i am begging as you ka cebuana I go there to claim, but they will not release my gadget I received text to release my gadget, but they will not release it maceda branch sampaloc manila.

Reply
Customer care female
Ms. Jasmin Diadula CallsJul 26, 2017

Ms. Jasmin Diadula On Phone To Cebuana Lhuillier Service
Hi cebuana, pwd ba online ko nlng ayusin un concern ko about s spelling? kesa bumalik ulit s branch.

Reply
Customer care male
Mr. Joseph Requilman CallsJul 22, 2017

Mr. Joseph Requilman On Phone To Cebuana Lhuillier Service
Pls help your me as your ka cebuana to get my gadget for just only expired for three days ka cebuana for long years give your consideration thank you.

Reply
Customer care male
Mr. Joseph Requilman CallsJul 22, 2017

Mr. Joseph Requilman On Phone To Cebuana Lhuillier Service
My gadget was only expired for three days and they will not release loan amount P 2052 only they put it into selling price of P 6840 how do you help me cebuna maceda branch. I.

Reply
Customer care male
Mr. Roderick De Guzman CallsJul 17, 2018

Mr. Roderick De Guzman On Phone To Cebuana Lhuillier Service
May Maturity date ang misis ko ngayon 7/17/18 sa Cebuana LhuillerPawnshop - Mabini three Branch dito sa Caloocan A. Mabibi. Magrerenew sana ako ng two pawn. Kaya lang maagang nagclose. Nagpunta ako sa malapit na Cebuana rin dito. Sarado rin. Sana inimform siya through text na maagang magsasara para naman nakapag renew ng maaga. Nakapanghihinayang ang additional na interest. O kaya ang charge na P50 sa 24 hrs na open branch para hindi lang madagdagan ng 2% interest. Sana walang charge or additional interest kung irerenew sa same branch kinabukasan dahil sa kasalanan nilang maaga sila nag close.

Reply
Customer care female
Ms. Ryan t masilang CallsNov 15, 2017

Ms. Ryan t masilang On Phone To Cebuana Lhuillier Service
Nais ko pong i complained ang staff nyo dto s branch ng malolos ave.bagong barrio caloocan na si sharon franco..dahil s pagbibigay ng d kumpletong detalye at mali maling impormasyon n nagdulot ng aking pagka insulto at pagkayurak sa aking pagkatao..nais ko pong contakin nyoa ako para maipaliwanag ang side ko.salamat

Reply
Customer care female
Ms. Jane Lee Locsin CallsNov 12, 2017

Ms. Jane Lee Locsin On Phone To Cebuana Lhuillier Service
Hi I want to file a proper complaint of my own jewellery in which your cabatuan Iloilo branch forfeited my one pair of earrings. In which your branch didn't send any notice to my aunts name. As in the contract name is Ms Neoly Ahumada. Her contract number is 4B-E1122515. I wanted to get that earring back whatever it cost or else I will sue your company. You just only get the item without any prior notice.

Reply
Customer care female
Ms. Joan CallsAug 24, 2016

Ms. Joan On Phone To Cebuana Lhuillier Service
Yong Cebuana sa 25 Abanao Street, Baguio City di nila pinayagan yong anak ko (12 years old) kunin yong pinadala ng papa nya from abroad kahit meron ako na guardian nya at school i. D. Pero bakit dun sa ibang branch ng cebuana pumayag? Kung pwd sa ibang branch bakit itong cebuana branch na ito ay hindi. Iba iba ba ang patakaran ng cebuana?.

Reply
Customer care male
Mr. Arnel S. Moran CallsAug 11, 2016

Mr. Arnel S. Moran On Phone To Cebuana Lhuillier Service
Good Day

The incident happened last August 09, 2016, Rotonda Cebuana Branch, Pasay City. Upon arriving home I wondered where's the slip. So, I have to rush back. Imagine lost time, effort and to get wet
Sugestons
1. Learn about basic courtesy. 2. Give everything all at once to your clients
3. Name plat.

Reply
Customer care male
Mr. Rowelan Velayo CallsJun 07, 2016

Mr. Rowelan Velayo On Phone To Cebuana Lhuillier Service
I send money to my mom, but the branch of cebu bacayan DOS refuse to release the money to my mom, they told my mom that the control number Should be 11 character or digits. I ve been a customer to you for so long and this is the first time we encountered it. My name is Rowelan Velayo I'm the sender and the receiver is efrena velayo
I send it a while ago this morning at marikina branch clh shoe ave. I have an alternate email address =rowelanvelayo @gmail.com.

Reply
Customer care female
Ms. Lia P. Ferariza CallsMay 13, 2016

Ms. Lia P. Ferariza On Phone To Cebuana Lhuillier Service
GOOD DAY
My sister in-law send me money last May four, 2016 the amount of 1650 riyal from Saudi Arabia through Chinabank which was transmitted through Cebuana ML. But the CebuanaML. Buhangin-Davao gave me only the amount of 9, 596. 91pesos. Supposedly, i should have received almost 20, 000pesos which is equivalent 1650 riyal. I talked to the manager Ma'am Josephine Gierran of Cebuana Ml. Buhangin Davao Branch, but she said that's only 9, 596. 91 was deposited in my account. I brought also the receipt bearing the amount which is 1650 riyal and showed them the official receipt. But they denied that the amount is not true. I am respectfully appealing from your office to PLEASE return the remaining amount. Thank you very much for your cooperation.

Reply
Customer care female
Ms. Mrs. Peralta CallsApr 09, 2016

Ms. Mrs. Peralta On Phone To Cebuana Lhuillier Service
Question: Do you allow your employees to go out on a date with their customers and demand for gifts like cellphones? Apparently, one of your employees from Capolay branch named Venus Ygot did such unethical act. I am an OFW and i regulary send remits to my husband in the Philippines, but got so frustrated with the extra services offered by one of your employees. I think you should re-orient again your employees about professional etiquettes, discipline and good morale as mistakes like that really affects the image of Cebuana Lhuiller. I warned mg co-OFW's to be careful too. And i hope, VENUS YGOT gets a disciplinary action for this.

Reply
Cebuana Lhuillier Customer Service Care Phone Number 251633
Ms. Sherrie CallsJan 19, 2016

Ms. Sherrie On Phone To Cebuana Lhuillier Service
00971552913932 Sherrie Mae Legaspi
we send money to Cebuana, my sister went to Cebuana Puerto Cagayan de oro she went three times and still she could not receive the money. I have already called the branch where I send the money and they said it has been forwarded to Cebuana. It is only a small amount and yet it is very inconvenient for her. I made two transactions with different recipient and there was no problem with the other one. PLEASE REVERT.

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Cebuana Lhuillier Customer Service Care Phone Number 247400
Ms. Icy CallsDec 09, 2015

Ms. Icy On Phone To Cebuana Lhuillier Service
I asked favor to my friend to reload at GAISANO ILIGAN Branch because I am having my grocery. 50 for smart and 25 for globe. But i did not receive the load. The next day I complained that i didn't received the load, but the teller was saying it was loaded already. So I asked for the transaction confirmation, but teller said it cannot be traced already. IS THIS TRUE? if so it would be so much better to reload at stalls because they can provide previous days transaction confirmation and get back your money if load not received. 09071496544.

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Customer care user complaints