Ms. Laurie On Phone To Aer Lingus Dublin Service
I flew with my two daughters on flight EI3251 from Edinburgh to Dublin on Saturday, August 24. We sat in the 16th row and were among the first to exit the plan. Upon reaching the security gate in the terminal my daughter realized she left her phone in the seat pocket of 16F. We raced back to the gate to be told we should go back to the Aer Lingus Service desk. We were not allowed to go back and search the plan ourselves. Upon doing so, asked the person to contact the plane. Were told that no phone was not there. There is no way that phone was not in the pocket of that seat and this being only 20 minutes since we landed. Very disappointed at the lack of effort made to help locate a phone that most definitely was on that plane. At this point I do not have much hope it will be recovered, but would appreciate hearing back from someone to confirm that nobody turned in an IPhone five with a pink cover found on that flight on 8/24
Ms. Helen Ryan On Phone To Aer Lingus Dublin Service
I had to phone aerlingus helpline as students staying with me had a death in the family and had to go home early. I held on for ten mins to re-book flights just as we were nearing the end i got cut off . This phone call cost me 30 euro! As i was cut off i had to phone again, and as before held on ten mins or more another 30 euro. I find this ludicrous and unfair. Please take my complaint seriously, i will pay the first call, but find it extremely unfair to pay the second. Please help me rectify this situation as in this day and age money is hard to come by. Yours