Global Tel Link Contact Customer Service Phone Number

Phone Number of Global Tel Link Contact is 1-800-306-2957 / 1-800-483-8314 / 866-230-7761 .
Global Tel Link or Gtl is one of the leading providers of communication and management solutions to the correction facilities in the USA. Global Tel Link is known for its range of prison communication systems, payment systems, investigative solutions, automated attendant provided to the prison facilities. Its products and services has been classified into Inmate Communication, Investigative, Facility Management, Visitation, Payment facilities and content solutions. GTL's client list include more than 2, 200 facilities with the total strength of over 1.1 million inmates. It is also the main supplier to the Federal Bureau of Prisons. It is headquartered in Reston, Virginia while its operating units are located at Houston, Sacramento, Altoona, and Mobile. Besides this, GTL has set up many sales and other offices throughout the USA. Global Tel Link or GTL was founded as Global Telcoin, Inc. In 1980. Global Telcoin was renamed as Global Tel Link Corporation in May 1999.

Official Contact Number for General Inquiries
Phone Number: 1-800-483-8314

Contact Number for General toll Free Support
Phone Number: 866-230-7761

Additional Contact Number for Additional Information About Management
Phone Number: 1-800-306-2957

Coming to its portfolio of services, GTL offers communication services to inmates through telephone systems, that include networks, equipments, recording system, call control solution, database, receivers, and related softwares. It also provides the handheld devices to the inmates that come with restrictions to avoid any security breach. These devices are equipped with the facilities of secure calling, games, e books, and with some multimedia apps. The others products falls under these categories are In-Pod Kiosks and Inmate Messaging.

The Investigative solutions are designed to analyze the phone call made by inmate for security reasons. Its features are used to trace the suspected elements in the conversations of inmate. The instigative division offers call analysis, voice analysis, and data analysis.

GTL provides the database services of offender through its Facility Management Solutions. Offender Management System or OMS is a such kind of service which is used to create profile of offender and related information from his arrest to release. These informations are related to inmates daily activities, sentences, address, release etc. It provides an e accounting system and solutions for the deposit of amount into inmate's account. The Facility Management Solution package also provides the services of virtual receptionist to inform the inmate status, court dates, release dates and related information to his family or friends.

GTL's Visitation Solutions suite is designed to meet the offenders to his or her family or friends through video calling. It also supervises the meeting between inmate and visitors on premises. The system also arranges the visitation scheduling services.

The Payment and Deposit Solutions section covers deposit systems, transaction Accounts and inmate funds management. Its content solution provides education and entertainment solutions for inmates through its devices.


Global Tel Link Contact Address


The address of Global Tel Link Contact is 12021 Sunset Hills Road, Suite 100 Reston, Virginia, USA.

Global Tel Link Contact Customer Support Service Phone Number


The customer support phone number of Global Tel Link Contact is 1-800-306-2957 / 1-800-483-8314 / 866-230-7761 (Click phone number to call).



The postal and official address, email address and phone number (helpline) of Global Tel Link Contact Service Center and Global Tel Link Contact customer service phone number is given below. The helpline of Global Tel Link Contact customer service phone number may or may not be toll free.

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Global Tel Link Contact Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Tammy Dodson CallsMar 25, 2018

Mr. Tammy Dodson On Phone To Global Tel Link Contact Service
I had a my understanding account over the phone.

Reply
Customer care female
Ms. Janet Knisley CallsJun 19, 2017

Ms. Janet Knisley On Phone To Global Tel Link Contact Service
We have an account with GlobalTel for local jailcall to Septa correctional facility Inst. Nelsonville Ohio. Jail phone number 1626988o521. I just checked my balance from my home phone at 740 836 3035 and it stated 26. 00. My grandson has tried to call here twice and you keep telling us no funds. Total was $30. 00 and you charged us four dollars leaving us $26. 00. My suggestion to you is that you put his call through, better yet you need to check the account balance. This is getting old. May be the Attorney Generals office can better help us.

Reply
Customer care female
Ms. Danetta Marshall CallsJun 29, 2018

Ms. Danetta Marshall On Phone To Global Tel Link Contact Service
You guys took $7. 25 from my card,
and never gave me my call
That makes me upset, with all of the things that I had to go through.

Reply
Customer care male
Mr. Mike Brown CallsMar 17, 2018

Mr. Mike Brown On Phone To Global Tel Link Contact Service
IM TOTALLY UNSURE HOW THIS THING WORKS. I WROTE A FEW POSTCARDS. NO RETURN CALLS.

Reply
Customer care female
Ms. Janet Knisley CallsJun 11, 2017

Ms. Janet Knisley On Phone To Global Tel Link Contact Service
Not meaning to be disrespectful to anyone, we have the account with globalTel.com 56153494520 GB 00000000075986. We need to talk to someone we can understand 29. 000 payment was taken. We need help with this not someone who was nasty rude. My grandson in in septa jail and this is the way he contacts us. The jail is in Nelsonville ohio.

Reply
Customer care female
Ms. Nancy CallsJun 06, 2017

Ms. Nancy On Phone To Global Tel Link Contact Service
My son is trying to call me and it's saying I do not have funds after I just put $. ?.

Reply
Customer care female
Ms. Dee CallsMay 28, 2017

Ms. Dee On Phone To Global Tel Link Contact Service
GTL is a total ripoff Your recorded information stated the phone charge to an inmate was twenty-five cents per minute. I was on the phone ten minutes and was charged 23. 25 GTL are liars and fraudulent and should be reported to all state attorneys general.

Reply
Customer care male
Mr. Michael Critser CallsFeb 28, 2018

Mr. Michael Critser On Phone To Global Tel Link Contact Service
I AM WAITING ON THE PHONE YOU ARE TO PROVIDE ME SO I CAN GIVE IT TO MY SON WHO IS IN PIKE COUNTY DETENTION CENTER IN PIKE COUNTY KENTUCKY. I HAVE ALREADY BEEN ON LINE AND WAS INFORMED BY YOUR INTERNET THAT NUMBER WOULD BE PROVIDED WITHIN 24 HOURS. MY SON IS SETH CRITSER.

Reply
Customer care female
Ms. Elaine Sunday CallsMay 04, 2017

Ms. Elaine Sunday On Phone To Global Tel Link Contact Service
Hello. Global Tel Link is having money deducted as a transaction on a monthly basis for $29. 99. I signed up for this service (which you have to do to speak to anyone in Prison.) I paid a deposit and they sent me a phone number that my family member was supposed to call and be connected to me. It never happened, I never used this service and want this charge stopped. I called them directly and was told that because I did not know the phone number they issued me six months ago they could not cancel this service. If you cant stop a payment or block this company from my account please send me another card and cancel this card. )Card - 5178 0581 6184 9669).

Reply
Customer care female
Ms. Ocean Wilson CallsMay 04, 2017

Ms. Ocean Wilson On Phone To Global Tel Link Contact Service
I have pre paid account set up for phone number 360-888-0061 i had two dropped calls one last night date being 5/3/17 at 10:00 pm and another called dropped date bring 5/2/17 at 10:22 pm i would like to know i was not charged for these calls and if i was to get my money back for them. Please and thank you.

Reply
Customer care female
Ms. Lisa Giguere CallsApr 27, 2017

Ms. Lisa Giguere On Phone To Global Tel Link Contact Service
I have registered. Will not let me get into my account so I can put money on my sons calling account. Your customer service told me they could not help me. How am I suppose to be able to redo to set up calling account. My number is 928 308 7006.

Reply
Customer care female
Ms. Sharon Truitt CallsFeb 07, 2018

Ms. Sharon Truitt On Phone To Global Tel Link Contact Service
I cannot retrieve any help with loggin in to add money to my brother's account so he can get some necessities next Commissary day. The deadline is a little over two hours. I called the toll free number and after about ten minutes of "please hold on" got disconnected. I also clicked the "forgot username/ password" and was told it was being e-mailed to me, but it has not arrived.

Reply
Customer care male
Mr. Gary CallsSep 20, 2017

Mr. Gary On Phone To Global Tel Link Contact Service
For 30 days trying to get collect calls from inmates all that comes up is you need to prepay for the calls fighting with gtl for 30 days still trying to get it removed now again called to take care of it again will have to wait and see if they did remove it always trying to blame my phone carrier for the problem they need to go to a one time pay per call not $10. 00 or $15. 00 per callthey should lower there rates like the phone companys have done like straight talk net ten and so on.

Reply
Customer care female
Ms. Danielle CallsMay 25, 2018

Ms. Danielle On Phone To Global Tel Link Contact Service
Hello my name is Danielle Sutton I set up a online account on 5/11/2018 i have called in on 5/14/2018 spoke with someone and he told me that i would need to complete a email. I have never received a email. So wondering if its possible if you all can send me the email.

Reply
Customer care female
Ms. Patsy Mcelwee CallsMay 18, 2018

Ms. Patsy Mcelwee On Phone To Global Tel Link Contact Service
I put money on my credit card for someone who is not using it. The number I put is 318-210-2448 to call Lubbock. I would like a refund to my credit card.

Reply
Customer care male
Mr. Roger CallsSep 09, 2017

Mr. Roger On Phone To Global Tel Link Contact Service
I Roger cortez signed up with global tel for my son that is in the Lubbock county detention center the Lubbock county detention center doe not use global tel they use icsolution so the 45. 99 that was taken out of my acc. Needs to get refunded this transaction took place on 8-12-17 I have been trying to speak with someone, but no luck my number is 806 218 2998 please help me and cancel with global tel. Net.

Reply
Customer care female
Ms. Sarah Brewer CallsAug 17, 2017

Ms. Sarah Brewer On Phone To Global Tel Link Contact Service
The phones at london correctional institution are really screwed up. My boyfriend calls me everyday from there and the last two days i cant even understand what he is saying. Its so muffled and in slow motion its aggrivating trting to talk on the phone. If somebody could please get these phones fixed it would be great. It sucks to pay money to talk to a loved one and not be able to make out a word they are saying. Please someone get rhe phones fixed.

Reply
Customer care male
Mr. Angela Hoke CallsAug 11, 2018

Mr. Angela Hoke On Phone To Global Tel Link Contact Service
8648797719 someone cancelled my acct. I reloaded am I covered now.

Reply
Customer care female
Ms. Barbara Ryan CallsAug 10, 2018

Ms. Barbara Ryan On Phone To Global Tel Link Contact Service
If you want a refund go through your bank. They do not handle calls in Augusta WV. I have heard nothing from the. A scam for sure.

Reply
Customer care male
Mr. Juan Hernadez C o Shelly Starrett CallsAug 01, 2018

Mr. Juan Hernadez C o Shelly Starrett On Phone To Global Tel Link Contact Service
Inmate Hernandez, A696726, has been released from North Central Correctional and has a balance left on his account. Can you tell me what the status is on the reimbursement of the funds?.

Reply
Customer care female
Ms. Deb Tolliver CallsSep 15, 2018

Ms. Deb Tolliver On Phone To Global Tel Link Contact Service
Other websites appear when users try to search GTL, and I accidently signedup with "Secure Jail Calls" thinking they were GTL. I'm gonna have to call my bank Monday to have the CC charge removed But. Is this a egimite company seven or do yall do business with them. Is their offer for unlimited jail calls @ 29. 99 per month legitimate? Supposedly I would contact GTL to alert of a new that forwards jail calls to me. Is this true. Is this company and offer valid?.

Reply
Customer care male
Mr. Tony A. Puleo CallsJul 05, 2017

Mr. Tony A. Puleo On Phone To Global Tel Link Contact Service
I RECEIVE SEVERAL ROBO CALLS DAILY IN AN ATTEMPT TO HAVE ME PLACE FUNDS ON AN INMATES CALL LIST. THIS IS TO STOP OR I INTEND TO REPORT THESE CALLS TO THE FEDERAL GOV "DO NOT CALL" MY NAME IS Tony A. Puleo PHONE NUMBER 813-541-5784 AND THE INMATE'S NAME IS JOSHUA RANDOLPH @ WARE STATE PRISON. THIS HAS BEEN GOING ON FOR OVER A MONTH.

Reply
Customer care male
Mr. Jalima Smith CallsNov 13, 2017

Mr. Jalima Smith On Phone To Global Tel Link Contact Service
I added money to an account and the person got released from jail I would like a refund my number is 267-777-2549.

Reply
Customer care male
Mr. Peter Diaz CallsJul 16, 2018

Mr. Peter Diaz On Phone To Global Tel Link Contact Service
Hi my name is Peter Diaz . I calle to open an account to be able to receive phone call from my son Steven Diaz. After some inconvenience I decided to cancel the account over the phone. I had left massages with my information: Phone 347) 683-8846, Email. Peterdiaz317@gmail.com. But no one has answer or respond to me. Could you please cancel muy account and send the 45. 98 to me. The referent is 830460 5887. That was on July five 2018. Thank You. Any question Please call me at 347) 683-8846.

Reply
Customer care female
Ms. Karen Burrows CallsMay 12, 2016

Ms. Karen Burrows On Phone To Global Tel Link Contact Service
I cancelled transaction on may, 4th 29. 99 was to be returned to my card have not received it It should have been returned to my card by may, 10th. Still waiting. Thank you.

Reply
Customer care female
Ms. Betty Winkler CallsFeb 01, 2016

Ms. Betty Winkler On Phone To Global Tel Link Contact Service
I need to know how to get my money back because my son was transferred to a different facility.

Reply
Customer care female
Ms. Maggie CallsDec 23, 2015

Ms. Maggie On Phone To Global Tel Link Contact Service
I feel the rates are way over and beyond what they should ever be. Also regardless if you talk 1-20 you pay the same and when you get disconnected they refuse to refund any money.

Reply
Customer care female
Ms. Brittany Rector CallsFeb 16, 2015

Ms. Brittany Rector On Phone To Global Tel Link Contact Service
I was charged almost $9 for a service fee which made it to. Where I. Could only talk to. My. Boyfriend one time for $25?

Reply
Customer care male
Mr. Mozella V Garfield CallsJan 18, 2015

Mr. Mozella V Garfield On Phone To Global Tel Link Contact Service
I received a telephone call from my son tell me to transfer the credit to a new system. I called your company to explain my telephone call. The person on the phone told me It was an balance of $19. 94, but did show credit card number I always pay by credit card. She told me I need to fax information to them requesting the following account (717) 985-0429 to be closed. Please mail refund check of $19. 94 to me at the address listed below:MozellaVGarfield412 Jessamine AveSteelton, PA 171113ThanksMozella V. Garfield.

Reply
Customer care female
Ms. jazmine quirino Says Jun 07, 2016

I cant recieve calls from los angeles county.

Reply
Customer care female
Ms. Thelma CallsNov 29, 2014

Ms. Thelma On Phone To Global Tel Link Contact Service
I need a live person to discus why can i not receive collect calls on my landline. From Sebastian county detention center.

Reply
Customer care user complaints