Vodafone Portugal Customer Service Phone Number

Phone Number of Vodafone Portugal is +351-21-0952899, Fax: +351-21-0915480 .
Vodafone Portugal is a telecommunications services provider company that is based voice, internet and television services. It is providing services through own fibre network, having services in over 500,000 homes in Greater Lisbon and Greater Porto. Vodafone Portugal provides broadband internet services with up to 400 Mbps speed and digital television service with 150 channels plus 34 high definition channels. It has over 6.2 million cellular customers, makes it one third of all Mobile service customers in Portugal.

Operations of Vodafone Portugal

Vodafone started services in Portugal the Telecel on 18th of October 1992. Vodafone Portugal operates as the 100% subsidiary company of the Vodafone Group, a strong mobile telecommunications company across the world. As of 2012, Vodafone Group had over 404 million customers in More Than thirty countries, plus in forty nations through partnership networks. Vodafone is currently leading all telecoms services providers in Portugal. Vodafone Portugal is the first to provide 4th Generation Mobile (4G) technology in Portugal; being the first operator in Portugal, as well as one of the first to start a 4G-ready device in the world.

Vodafone Portugal Customer Care Department

Through the customer care department, the Vodafone Portugal became the first company in Portugal to offer 24 hours customer support through call centre in 1992. In addition to telephone line, there are several other ways to contact the customer service department of Vodafone Portugal, which are: videocall, SMS, online and on mobile phones VIA the Mobile Care service and applications for smartphones. The company service department provides customer support services in several languages such as English and Russian.

For latest updates and information, as well as to be stay connected with Vodafone Portugal every time, you can visit official website or follow through social network profiles.

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Vodafone Portugal Address

The address of Vodafone Portugal is Av. D. João II, Lote 1.04.01, Parque das Nações, 1998 – 017 Lisboa, Portugal.

Vodafone Portugal Website

The Website of Vodafone Portugal is www.vodafone.pt.

Vodafone Portugal Customer Support Service Phone Number

The customer support phone number of Vodafone Portugal is +351-21-0952899, Fax: +351-21-0915480 (Click phone number to call).


The postal and official address, email address and phone number (helpline) of Vodafone Portugal Service Center and Vodafone Portugal customer service phone number is given below. The helpline of Vodafone Portugal customer service phone number may or may not be toll free.

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Vodafone Portugal Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Joachim Haider CallsJun 19, 2017

Mr. Joachim Haider On Phone To Vodafone Portugal Service
Dear Sirs,
I had bought at Lisbon airport a prepaid SIM card for Euro 9, 90;
paid with HDFC bank MasterCard. The telephone number is 918226557
MSISDN 351918226557
SIMCARD 811716253627
As you can see I still have the small red and white envelope, but I unfortunately lost the small plastic frame around the SIM card where the pin number was mentioned. Today I recharged the SIM card with 20 Euro in Mafra. Then there was a problem with my phone camera and I had to restart it again. Afterwards the PIN number was required which I do not have any more. Can you please send me a new pin number? Hope that you can help. Best regards, Joachim Haider .

Customer care male
Mr. Robert George Newhouse CallsOct 25, 2017

Mr. Robert George Newhouse On Phone To Vodafone Portugal Service
Ola, i am still waiting for a response to my e-mail a few day`s ago, as of now i have received no reply. My name is Robert George Newhouse , my address is Avenida infante santo, 32, 5a, Lisboa, Portugal 1350-179. Vodafone telephone number 916357004. I desperately in need a new SIM card with the same telephone number sent to my address, i am without a telephone or SIM at the moment. I am currently in Spain, i do not know my Vofafone log in details, i don`t know how much i have to pay you. Thank you Bob.

Customer care male
Mr. Robert George Newhouse CallsOct 22, 2017

Mr. Robert George Newhouse On Phone To Vodafone Portugal Service
Ola, this is not a complaint, but a request for help. My name is Robert George Newhouse , my address is Avenida Infante Santo, 32, 5a, Lisboa, portugal, 1350-179, my Vodafone tel number is 351 916 357 004. My date of birth is 09. 12. 1960. I recently broke my phone and managed to damage my SIM card, therefore i need to order a new SIM card from you. I am currently in Spain and will be here for the next few weeks. I desperately need a SIM with the same tel no, as my banking and e-mail details are linked to this. If you would please post to the above address, i would very much appreciate it. I have forgotten my log in details for `My Vodafone' so currently do not know how much i have to pay you this month. My girlfriend will post the SIM to me and i will be able to borrow a telephone until i return to Lisboa to buy a replacement. Thank you in advance for your help, it is very frustrating being without a phone. Yours Bob Newhouse.

Customer care female
Ms. Sharada Lamichhane Kharel CallsJun 13, 2018

Ms. Sharada Lamichhane Kharel On Phone To Vodafone Portugal Service
Vidaphone Agent came and installed on 16 of may. But, there was an agreement, the payment roling will start from 1st of June. Vodafone wifi, it worked for next one week then it has not been working. I called many times to the agent Fabio to fix the problem. Each and every time of call they convince me, that the technician will come today and fix the problem. Every day I called and they said the same thing is happening since three weeks. Now I am really fade up with the company’s customer service. In one hand, lack of internet is trouble for my family and other hand, unnecessarily spent money for optional internet service. I would like to solve the problem as soon as possible or I would like to cancel the contact. The agent from Vodafone is Fabio Damasio and his contact is 910449541. I would like to request you to solve the problem. My customer number is 312312745 and the fixed telephone number provide by Vodafone is 211384136. Sharada Lamichhane Kharel

Customer care male
Mr. Felix Rodrigues CallsJul 27, 2018

Mr. Felix Rodrigues On Phone To Vodafone Portugal Service
We have a Portuguese mobile pay-as-you-go. Number: 918 980 986

We were in the Algarve from June 17th 2018 an had a credit of 20 Euros on our phone. We toped it up with another 30 Euros at your Vodafone shop in Quarteira about a week later. The total was 50 Euro. At the beginning of July this amount was completely wiped out. We spoke to a lady in you Quarteira office to enquire how this had happened. She was most unhelpful. She looked at the account and changed the tariff. I do not see why this was necessary as we never had this problem before. I would be grateful for a printout of the call made and received by us while we were in the Algarve. We would be grateful for an acknowledgement of this email

Yours faithfully

F J and D M Rodrigues.

Customer care female
Ms. Janice CallsApr 06, 2018

Ms. Janice On Phone To Vodafone Portugal Service
How can I prevent my SIM card from expiring while I am out of Portugal? I will be away for nine months. Each time I leave Portugal it expires. Thank you.

Customer care user complaints