Cesc Customer Care Phone Number

Phone Number of Cesc is +91-33-2440-5500/2666-6014/2666-9199/2420- 5000 .
CESC stands for The Calcutta Electric Supply Corporation which is a publicly owned conglomerate company based in India. CESC operates in the business of power generation and sole distribution. CESC is governed by the Kolkata municipal corporation. CESC was firstly involved in the business of electricity on July 24, 1879 in Calcutta. CESC was given the name as the Calcutta Electric Supply Corporation Limited in 1897. The first thermal plant of CESC's was incorporated on April 17, 1899. The Calcutta Electric Supply Corporation(CESC) has four thermal power plants which generates more than 1,225 MW electricity. CESC is listed on the National Stock Exchange of India Limited under the sign "CESC". CESC has served more than 2.5 million consumers consisting domestic, commercial and industrial consumers. As per 2010 records, the company had over 10,000 employees.

Contact Details Of CESC


CESC being one of the highly developed corporation in Kolkata producing, transmitting power to whole state even to the nearby areas. For any kind of complaint, question or query customer can easily be treated by joining CESC on the following forms of communications like:

Head Office Address Of CESC


For direct talk with officials of CESC, customers can reach the said corporation on:
CESC Limited
CESC House
Chowringhee Square
Kolkata – 700001
Phone: 22256040-49
Email: cesclimited@rp-sg.in
Corporate Identity Number: L31901WB1978PLC031411

CESC Regional Office Addresses
Name of Regional OfficeAddressPhone Number
Central RegionalCESC House Chowringhee Square, Kolkata 7000012225-6040 (10 Lines)
Howrah Regional433/1 G.T. Road(N) Howrah 711 1012666-1667 / 2666-6014/2666-9199
North Regional226A & B APC Road Kolkata 700 0042555-9815 (4 Lines)
North Suburban Regional32 B.T. Road (Opp. Sagar Dutta Hospital) Kolkata 700 0582553-7583 / 2583-9391
South Regional6 Mandeville Gardens Kolkata 700 0192485-6100
South West RegionalP-18 Taratolla Road Kolkata 700 088 2420- 5000



Cesc Address


The address of Cesc is 6, Mandeville Ardens, Calcutta 700 019, West Bengal, India.

Cesc Website


The Website of Cesc is www.cesc.co.in.

Cesc Customer Support Service Phone Number


The customer support phone number of Cesc is +91-33-2440-5500/2666-6014/2666-9199/2420- 5000 (Click phone number to call).



The postal and official address, email address and phone number (helpline) of Cesc Service Center and Cesc customer care number is given below. The helpline of Cesc customer care number may or may not be toll free.

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Cesc Phone Number Customer Service

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Cesc Source of Knowledge


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Your Complaint, Suggestion, Complication, Review To Cesc

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Cesc Customer Care Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Ruchika Bajoria CallsMay 18, 2017

Hello, My customer ID as per last bill dated 18/02/2017 is 58000235392, but it is showing incorrect during payment of Cesc bill. Please help.

Reply
Customer care male
Mr. Ashim Halder CallsMay 04, 2017

Mr. Ashim Halder On Phone To Cesc Service
Dear sir,

i like to inform that i nanda rani halder are customer id- is 09000088866. Your organization not update my mobile number, my mobile number is -8820058468 but
your customer ID show the mobile number is 8481026808. So please change the mobile number
and i donat recevied your update massages. Thanking you
nanda rani halder
8820058468.

Reply
Customer care male
Mr. Pritam Banerjee CallsAug 05, 2017

Mr. Pritam Banerjee On Phone To Cesc Service
Dear Sir

We cant get customer care executive to talk. There is no option in your phone No. 1912.

Reply
Customer care male
Mr. Tarun Kumar Sur CallsJun 01, 2017

I have paid my monthly bill (Customer ID 51000443051)for Rs. 2610/- today (01. 06. 17) through debit card. Bank A/c shows deduction of the amount. But the transaction was not shown 'successful'. Nor has Cesc generated any payment receipt. Please ensure that the payment has been made properly.

Reply
Customer care male
Mr. Smarajit Kumar Pal CallsJan 25, 2017

Mr. Smarajit Kumar Pal On Phone To Cesc Service
DOCKET NO. 3171362 DATED 23. 01. 2017 : FOR THE FAULTY METER NO. 4432346 01 G/SINGLE PHASE IS RUNNING VERY FAST IN MY RESIDENCE, DESPITE MY MAIN SWITCH IN "OFF" MODE POSITION. MY CONSUMER NO. 49049113001 and CUSTOMER ID NO. 49000105352, QUICK RESPONSE IS STILL AWAITED FROM YOUR END.

Reply
Customer care male
Mr. Sandip Patra CallsSep 01, 2016

Mr. Sandip Patra On Phone To Cesc Service
Meter has not been read for August 2016 yet nor got any message when it would be conducted )no prior intimation got till 1st Sept. 2016). My customer Id is 61000890967 and consumer number 61033102011. Metre reading details given here under :
Meter No. 3695871 01 Present reading is 16053. 80 till 8. 00A. M. 1/09/2016. Request Bill may please be raised for August, 2016. Thanks and Regards

Sandip Patra , 32/4, Kalabagan lane, Howrah -711104, LP. 381/09.

Reply
Customer care male
Mr. Samir Kumar Ghoshal CallsAug 20, 2016

Please note receiving wrong SMS messages in my mobile number 9433916804 from Cesc office. Wrong messages for customers are:
Customer ID 32000362140
Customer ID 32000154353 / Consumer no 32055076006

Kindly note above is causing lot of confusion to me due to wrong information in the SMS messages. It is requested that above wrong messages be stopped earliest and accordingly Cesc record be corrected. Awaiting your confirmation. Yours faithfully,
Samir Kumar Ghoshal
Customer ID 16000071597 / Consumer No 16025248007
MOB No 9433916804.

Reply
Customer care female
Ms. Nita Ghoshal CallsAug 20, 2016

Dear Sir/Madam,

Please note self is getting wrong SMS messages for below Customer in my moblile no 9433379259 from Cesc office:
Customer ID No 39000060133 / Consumer No 39021280003

Kindly note that above is causing lot of disturbance and causing confusion to me. Kindly correct your record and stop sending wrong SMS msgs for above customer in my MOB. Awaiting your confirmation. Best Regards,
Nita Ghoshal
Customer ID 16000258246 / Consumer No 16025236006
MOB number is9433379259.

Reply
Customer care male
Mr. Biswanath Routh CallsAug 18, 2016

Mr. Biswanath Routh On Phone To Cesc Service
No power supply since 7. 20p. M. On 17/08/2016.

Reply
Customer care male
Mr. Alok Agrawal CallsAug 16, 2016

Mr. Alok Agrawal On Phone To Cesc Service
Consumer no 2400215601

customer ID 24000024754

Mobile no 9830114165

excess billing.

Reply
Customer care male
Mr. Sk Bandyopadhyay CallsAug 14, 2016

Sir,
I am a resident of Nadia, 125km away from kolkata. My Phone Number is
9476261573. I am not (R) not a consumer of Cesc Ltd. But mysteriously I
receive telephonic electric bill every month from your office. This act of
yours disturbs me a lot. Please desist from such practice. Thanking you,
Yours faithfully,
Sk Bandyopadhyay
Vill. and PO. Belpukur, Nadia.

Reply
Customer care male
Mr. Rangan Bhattacharya CallsJul 29, 2016

Mr. Rangan Bhattacharya On Phone To Cesc Service
Please note that the following street light of my house in front is not working for last one week. Kindly attend

Poll No 15/21
Lane no seven, Sector A, Metropolitan Cooperative Housing society, Canal South Road, Kolkata-700105

Name Rangan Bhattacharya
175B Metropolitan COoperative Housing Society Sector-A, Lane-7, Canal South Road, Kolkata-700105.

Reply
Customer care male
Mr. Shivaji Bose CallsJul 26, 2016

Mr. Shivaji Bose On Phone To Cesc Service
TRIED TO CONTACT OVER TELEPHONE SEVERAL TIMES TO PHONE NO. 2666-1667, 2666-9199 ON 26/07/2016 FROM 4. 05 P. M. TO 4. 45 P. M. (APPROX) BUT NO RESPONSE. CONSUMER NO. 62088051022
METER NO. 4956659
COMPLAINT DOCKET NO. 0716067086
PHONE NO. 9674719391.

Reply
Customer care male
Mr. Y C Bhattacharya CallsJul 25, 2016

Mr. Y C Bhattacharya On Phone To Cesc Service
Landline 033-2522-8603 dead and was complained about it to Kalindi Exchange office on 19. 07. 16, but not yet repaired. Repeated attempts during last three days to contact 1500 and also the other one starting 1800. Proved abortive. Kindly help. Mobile phone number=9831250239.

Reply
Customer care male
Mr. Y C Bhattacharya CallsJul 25, 2016

Mr. Y C Bhattacharya On Phone To Cesc Service
Recorded complaint at Kalindi Exchange office on 19th instant as follows:(1) Landline no 25228603
dead. (2) Broadband link is mostly missing. Broadband defect set right on 20. 07. 16, but landline remains as it was. Repeated attempts during last three days to contact number 1500 or the other one messaged to me proved abortive. Please help.

Reply
Customer care male
Mr. Brijesh Banerjee CallsJul 04, 2016

Mr. Brijesh Banerjee On Phone To Cesc Service
Power cut since last two hours. Address:
Brijesh Banerjee
2121 Nayabad
Cell 9830660265.

Reply
Customer care male
Mr. Sudipta Basu CallsJul 04, 2016

I am very much disheartened with Cesc service. My electricity line is out of order till eight pm today. Till three pm no restoration of service, at three a am while I called your customer care personnel response is that I have to wait for another one Hrs for the service personnel, Am I to be wake up the whole night for your service personnel?.

Reply
Customer care male
Mr. Pijush Das CallsJun 16, 2016

Mr. Pijush Das On Phone To Cesc Service
Dear Sir

I have received a bill for May 2016 with out present reading of amounting Rs. 1280/- which is an abnormal bill amount according to the consumption. My Consumer No. 75038036006 and Customer ID 75000334904. I would request you to kindly look into it and arrange to send the correct bill with Meter reading which will be convenient for us to make the payment on schedule. Thanking You
Pijush Das
Cell - 9748421249.

Reply
Customer care male
Mr. Asutosh Bhattacharya CallsJun 11, 2016

Mr. Asutosh Bhattacharya On Phone To Cesc Service
Please note that meter to be replaced. It is reported by your representative(meter reader), who came to read the meter on 10th. June, 2016. Cons. Id--43000250541--Cons. No-43052144007--Name--Asutosh Bhattacharya --Address--17/1, Boral Para Lane, kolkata--700036--Fault--No glow of reading is seen.

Reply
Customer care male
Mr. Soumitra Sarkar CallsJun 09, 2016

Mr. Soumitra Sarkar On Phone To Cesc Service
I have made a on line payment of Rs. 3430. 00, NOT RECEIPT confirmation. Yet received SMS alert from UBI confirming that said amount has been debited. Pl resolve the issue ASAP. Consumer No: 04005207002
Customer No: 04000581970

Mobile No: 9830025755.

Reply
Customer care male
Mr. Amit Kumar Saha CallsJun 08, 2016

Mr. Amit Kumar Saha On Phone To Cesc Service
My consumer number Is: 50272045007. I have a complaint regarding my May 2016 electric bill. Bill amount is 4350/-. Our last month bill was 2460/-, and average bill amount is around 2500-3000 per month. So, I am surprised to view this bill. Please let me clear my confusion. Any mistake from your end or anything else? Waiting for your reply.

Reply
Customer care female
Ms. Reeta Sharma CallsMay 24, 2016

Ms. Reeta Sharma On Phone To Cesc Service
under customer id no. 11000826291 and consumer no. 11030022001 the bill amounted for the month of april 2016 is rs. 1030/- which has been paid this morning thru net banking using bill desk for the payment. the matter is still hanging online stating " your payment request is being processed" for the last four hours. i am unable to understand whether my payment has entered in cesc account because i have not yet received any alert message from your end for the payment received by you. kindly look into the matter its urgent. regards - reeta sharma (m) 9831989606.

Reply
Customer care male
Mr. Rajendra Prasad CallsMay 20, 2016

Mr. Rajendra Prasad On Phone To Cesc Service
Dear sir, My name is Rajendra Prasad . My consumer number is 36012051006. Last three months my billing is coming very high, comperison to last year. So, i want your kind attentation to this problem. I request you please, do the needful as soon as possible.

Reply
Customer care female
Ms. S. Mukherjee CallsMay 16, 2016

This is a matterrelated under the area of Cesc, KonNagar (Hooghly). One Main Electric Ppost of Cesc is there on 71A R B Street, KonNagar. Three sub-poles are there at 71/A/2, R B Street as this is a narrow lane (1st bend) side of R B Street. It was installed before fifteen years on the request of local residents and under the permission of \KonNagar Municipality as total five residences are there who use the lane. But these days before two months it is found that two more small unauthorised sub poles were installed under the pressure of one particular residence in the last bend of the sublane which just sideway to apon only who use five ACs in a builidng though these connection of Cesc are not at all auhotrised for use of commercial purpose, but only for residents. Kndly make proper investigation in this matter as it is nothing, but the example misuse of energy and power theft indeed. Thganks.

Reply
Customer care male
Mr. Subrata Karmakar CallsMay 10, 2016

Mr. Subrata Karmakar On Phone To Cesc Service
This month i have not received my electricity billl. No home and no mail please send my billl. So i will get pay bill for April.

Reply
Customer care male
Mr. Mihir Kumar Mahato CallsApr 18, 2016

Mr. Mihir Kumar Mahato On Phone To Cesc Service
59000383566 w. R. T above customer ID, I, Mihir Kumar Mahato deposited two times electric bill of rs-440/- for the month of March, 2016. Kindly adjust the amount in the next bill i, e for the month of April, 2016.

Reply
Customer care male
Mr. Suman Jhun Jhun Wala CallsApr 16, 2016

Mr. Suman Jhun Jhun Wala On Phone To Cesc Service
My consumer number is 620442084095 I want to instal window AC whether in present load it is possible to install. Suman Jhun Jhun Wala .

Reply
Customer care male
Mr. Goutam Chandra Ghosh CallsApr 15, 2016

I am a customer of Cesc, having customer No 67000124033. I tried to get in touch to know the formalities for additional load of my existing line to install a 1. five ton AC. Unfortunately, no body attended me at customer care line. My mobile number is 9674391133, Email Id : goutam. C. G@gmail.com. Kindly help me how to proceed to resolve the issue. Goutam Chandra Ghosh (Customer).

Reply
Customer care male
Mr. Tarun Kumar Chatterjee CallsMar 30, 2016

Mr. Tarun Kumar Chatterjee On Phone To Cesc Service
I pay lt bill by online since two yrs. my cust. id-48001137626, consumer no-48229150251, meter no- 4926723; but another lt bill with different customer id and consumer no. and meter no is issued in favor of me for last few months. the customer id -48001160778, consumer no-48229150331, meter no- 4981549. the name and address of both bills are same. the above cited meter no- 4926723 is connected to my flat. the other is not connected to my flat. kindly investigate into the matter as soon as possible. with regards. my regd. mobile no- 08018293445.

Reply
Customer care male
Mr. Subrata Kumar Dutta CallsMar 29, 2016

Mr. Subrata Kumar Dutta On Phone To Cesc Service
Dear sir, Our BTS located at ABADA is not getting power supply w. E. F 19. 03. 2016, complaint in this regard was lodged on 19. 03. 2016 vide docket no 031606467. No fruitful result have been achieved though your maintenance team contacted with us two times. Details of supply:-Mode:-L. T 440 VOLTS 50HZCONSUMER NO 70002019017CON ID 70000019152in the name of DE, CMTS, CTD Mention able, due to defunct condition of BTS we are facing financial as well as consumer potential loss day by day. Performance of your maintenance team is very unsatisfactory in regard of this particular case and the reason is not known. We expect your prompt action in this regard please. Thanking you, Yours faithfully(S. K. DUTTA) Sub-divisional Engineer(E), BSNL Electrical Sub-division-XIII, Kolkata.

Reply
Customer care male
Mr. Samya & Saswati Bhattacharya CallsMar 11, 2016

Mr. Samya & Saswati Bhattacharya On Phone To Cesc Service
Please note that from now onwards in place of our old Mob. No. 9007016600, the new Mob. No for your regular communication would be 9830192844 and the e-mail ID would be sb301251@gmai.com. Our Consumer No is 75236017123 and Customer ID is 75000509161. Looking forward to your confirmation as to registering the desired change in our mobile number at the earliest. Samya and Saswati Bhattacharya.

Reply
Customer care male
Mr. B Ghosh CallsFeb 17, 2016

Mr. B Ghosh On Phone To Cesc Service
I HAVE DEPOSITED RS. 2, 23, 460/- FOR MA BILL NO. 05 / 25674/ 15/4/2 ON 30/01/2016 YET NOT METER INSTALLED. B Ghosh 90 62 92 82 82.

Reply
Customer care female
Ms. Soumen Mallick CallsJan 12, 2016

Ms. Soumen Mallick On Phone To Cesc Service
I have paid a bill for CONSUMER ID : 50001004359 amounting to Rs. 330 from my Axis Bank Credit Card on 11. 01. 2016 at 13. 08 Hrs. Unfortunately, the E-receipt has not been generated, but the amount has been debited from my credit card and also received SMS from credit card authority. Please make sure that the amount has been credited to the above consumer number Otherwise investigate properly and do the needful and issue me the e-receipt or credit the amount to my credit card, if unsuccessful so that I can make the payment again.

Reply
Customer care male
Mr. Indra Nath Mukherjee CallsDec 29, 2015

I would like to draw your kind attention that I have paid the bill for 11/2015 through online, I have received massage from your end that an amount of Rs. 1000/- vide Transaction ID ESM24199843000 dated 28. 12. 2015(22. 29), was Successfully received by Cesc Ltd. But I am sorry to let you know that no acknowledgement receipt generated from your end. And not yet shown at my mail id. In every month after payment of bill through online a acknowledgement receipt generated from your end, but for 11/2015 no acknowledgement receipt generated by your office. My Consumer ID 68000062391. Please arrange for acknowledgement receipt for the bill 11/2015. Hope you will take necessary action on this regard. Thanking you, Indra Nath Mukherjee .

Reply
Customer care male
Mr. Sujit Mitra CallsDec 14, 2015

Mr. Sujit Mitra On Phone To Cesc Service
I have surrendered my Govt. Quarters being flat No. 4/1 at 18, gariahat Road south under Lake PS, Kol. 68 on 18. 05. 15 when my Consumer No. 76126251005 with ID No. 76000505502 and a letter had been given to you(South Regional office, Mandeville Gardens) asking for refund of security money, but nothing had been done or intimated to me. Moreover, a clearance certificate had been issued to me on the same day ie on 18. 05. 15. Therefoe, I request you to let me know what has been done to my matter. Thanking you Sujit Mitra .

Reply
Customer care male
Mr. Phalguni Mukherjee CallsAug 31, 2015

Mr. Phalguni Mukherjee On Phone To Cesc Service
I have paid two bills through debit card on 29-Aug-15 in evening, the bills have processed by your end and my account has debited, but no acknowledgement receipt have generated in my computer, please look into thematter and send me acknowledgement receipt. Consumer number 66093014018 and 66093014009customer Id 66000127089 and 66000023772.

Reply
Customer care user complaints