Ctrip Customer Service Phone Number

Phone Number of Ctrip is (86 21) 3210 4669, 400 619 9999 .
Ctrip is a public travel company that was setup in the year 1999 by the efforts of James Liang, Neil Shen, Min Fan and Ji Qi. It has more than 16 branch offices which are located in Beijing, Chongqing, Guangzhou, Hangzhou, Hong Kong, Nanjing and Shenyang. The company has about 60 million members. Ctrip is headquartered in Shanghai, China. Ctrip offers a world class services to more than one million customers per year like flight ticketing, packaged tours, hotel reservations and corporate travel management.

Ctrip company is listed under the ticker symbol 'CTRP' on the NASDAQ stock exchange. Its subsidiaries are Ctrip Computer Technology (Shanghai) Co., Ctrip Information Technology (Nantong) Co., Ltd, C-Travel International Limited, Ctrip Travel Network Technology (Shanghai) Co., Ltd, Ctrip Travel Information Technology (Shanghai) Co., Ltd and Ctrip.com (Hong Kong) Limited. It is one of the leading and largest providers of travel services in china. As of 2013, the company had more than 23,000 employees. It provides more than 1,000 packaged tours. On the other hand, it also offers hotel reservation services. Ctrip is the most prominent travel agency that plays a crucial role in offering diverse range travel services to the passengers to travel different destinations of the world at the most cheapest fares.
Ctrip Company Fax Number: (86 21) 54261600.

Ctrip Important Offices With Customer Service Numbers And Faxes

  • For Ctrip Customer service Call: 400 619 9999 (Mainland China), (86 21) 3210 4669 (International)
  • Shanghai (Headquarter): No. 99 Fu Quan Road, Shanghai, PRC, 200335, Tel: (86 21) 34064880, Fax: (86 21) 54261600
  • Beijing, Activities and others– Ctrip Office Building, Tower C, Building 304, Courtyard 10, North Jiuxianqiao Street Jia, Chaoyang District, Beijing 100015, TEL: (010) 6418 1616 , FAX: (010) 6418 5833
  • Flight – Room 303-304, Tower A, Yuanjia International Center, 40 Dongzhong Street, Dongcheng District, Beijing 100027, TEL: (010) 6416 1616 FAX: (010) 6413 0272
  • Chengdu, Ctrip Information Technology Building, 189 Tianfu Fourth Road, Chengdu Hi-Tech Zone, Chengdu 610041, TEL: (028) 6533 8899, FAX: (028) 8531 9838
  • Guangzhou:, 24/F, West Tower, Fortune Plaza, 116-118 East Tiyu Road, Guangzhou 510620, Tel: (020) 8393 6393, Fax: (020) 3893 1331
  • Hangzhou, F12, Qilun International Building, 68 East Qingchun Road, Jianggan District, Hangzhou 310016, TEL: (0571) 5619 6000, FAX: (0571) 8653 9653
  • Hong Kong, Administration, Accounting and Vacations Department: Unit 3002, 30/F, Paul Y. Centre, 51 Hung To Road, Kwun Tong, Kowloon, Hong Kong, Tel: (852) 2169 0911Fax: (852) 2169 0912
  • Lijiang, S60-63, Hexi Yuan, Bailong Shuixie, Xianghe Road, Old Town, Lijiang 674100, TEL: (0888) 511 6006, FAX: (0888) 510 9025


Ctrip Address

The address of Ctrip is No 99 Fu Quan Road, Shanghai, PRC, 200335.

Ctrip Email Address

The email address of Ctrip is e_service@ctrip.com.

Ctrip Website

The Website of Ctrip is www.ctrip.com.

Ctrip contact person

The contact person of Ctrip is Na.

Ctrip Customer Support Service Phone Number

The customer support phone number of Ctrip is (86 21) 3210 4669, 400 619 9999 (Click phone number to call).


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Ctrip Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Gabor CallsJul 04, 2018

Hi there,

Can someone tell me if there are any companies that offer tickets from Guangzhou to Budapest with the option of changing the dates for free? Or with the option of changing the ticket dates for a small, fixed amount?

I am flying aeroflot through the website of mytrip and their service is horrible. I would rather use Ctrip, but only with airlines that offer the above mentioned service. Thanks a lot
Gabor .

Customer care male
Mr. Carlos Tamayo CallsAug 07, 2017

Mr. Carlos Tamayo On Phone To Ctrip Service
my account is 15895996944
my name is Carlos Tamayo 3389656107 or 001-1178700650
traveling with wang wenting 3389656107 or 001-78700651
i would like to know if we could change our flight time because we feel that 1. five hours to change planes from domestic flight to international flight is not enough time to go through the security check point. We would like a different flight from L. A. California to Shanghai.

Customer care female
Ms. Vicki Wilkin CallsApr 15, 2018

I have a booking thru Ctrip, booking number 6115082720. Confirmation
Code is 1109769230. Please confirm this booking through my credit card again. Apparently there was a problem, but it has been solved. This is a confirmation to Eurostars BCN Design hotel in Barcelona Spain. I am Vicki Wilkin 8179393651 phone number. The booking is for May 31 - June two one triple room. Please let me know if you get this message. M.

Customer care male
Mr. Rajesh CallsJun 04, 2016

Mr. Rajesh On Phone To Ctrip Service
Today i book a ticket from Delhi to qingdao, mistakenly i forget to use EXPLORE coupen code, which i can get rebatete of 500 ruppees, same time i emailed a email to you also, my trip ID is 16060412018 Rajesh Kumar verma, please return back my 500 rupees in my account and secondly i have made this paymeny by my debit card from HDFC BANK, please let me what will be my cash back, awaiting your reply thanks.

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