Hawaiian Telcom Customer Service Number Delineated Here With Complaints and Reviews
Ms. Susan Raikes Sugar On Phone To Hawaiian Telcom Service
Hello, I spoke with someone in your office several weeks ago--- my automatic bill pay service stopped because I was issued a new credit card. I went with a copy of the invoice to First Hawaiian Bank and they wouldn't accept my payment. (I do not receive paper statements.) Would you please get back to me and explain to me the most reasonable way to clear this up. Thanks.
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Ms. Carol Ricca On Phone To Hawaiian Telcom Service
I have had the worse time trying to talk to a customer service rep. I emailed to report my phone service is not working this has been over one week and a half. I was given a service ticket 2204205 and still haven't talk to any one. Today 2-26-18 I called and said they could call me back @ 808 258-3887 ask for Carol. 20 minutes was the time quoted. Then when they called back was put on hold and told to wait for the next available rep. Why did they call when they were not prepared to talk. So I hung up. Called back and decided to wait on the line. Told it would be around 20 minutes from the recording. I'm current on hold for 47 minutes listening to music. This is way to long to be without help from your end. My phone service number is 808 261-0796 Need a repair man out to fix this. My email is read2you@hotmail.com
my cell 808 258-3887.
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THIS IS NOT A COMPLAINT, BUT A COMPLIMENT TO TWO OF YOUR TECHNICIANS THAT CAME TO MY HOME ON FRIDAY MAY 11TH. I CALLED FOR HELP THE PREVIOUS WEEK AND WAS TOLD THE FIRST OPENING WAS THE 11TH. I WAS WITHOUT INTERNET SERVICE THROUGH Hawaiian Telcom AND WAS TOLD BY THE PHONE TECHNICIAN THAT IT WAS PROBABLY THE MODEM. LOU AND TODD ARRIVED RIGHT ON TIME(AFTER CHECKING I WAS HOME FIRST) AND WORKED WITH THE MODEM, MY NEW ROUTER AND FOR SOME REASON, THE ROUTER AND THE MODEM WERE NOT COMPATIBLE. LOU SET UP A NEW MODEM WITH WIFI, AND HELPED ME CONNECT TO MY COMPUTER. ALL IS WELL. THANK YOU FOR DOING SUCH A GREAT JOB. Ruth Ann Cullen (808-947-3079).
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Mr. Stephen On Phone To Hawaiian Telcom Service
Moderation? what does that mean? how do you 'moderate' your inability to repair your own system in a timely manner?.
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Mr. Stephen On Phone To Hawaiian Telcom Service
You need to handle things outside the offices. Not inside the office. BTW no one even checked my line from your end. Nice work.
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Mr. Stephen On Phone To Hawaiian Telcom Service
REPAIR SUX i live B. I. In an area with no cell service, so i got the phone service. Phone was woking fine 3/9/18. On 3/10/18. Nothing. No dial tone and friends emailed me and sed my line was bz. Called within one hr of finding out i had no 'line'. Repair gave me a repair date of 5/2/18. three FREAKIN WEEKS AND they had repair team in my neighborhood that day. 'just send em over on the way out?'. Nope not happening IM A 3X WOUNDED, VIET VET, 100% DISABLED, it was the main reason for getting their service(if you can call it that) worst service ever and they done give a sht I've called 4x. Spoke to two supervisors. Calling the F. C. C. Nh33EXT
THE LAST TIME I CALLED, WAS CUZ I COULDNT CALL 911, I WAS DRIVING MYSELF TO EMERGENCY IN HILO. THE PHONE SERVICE/REPAIR SUCKS
OOOO YEAH I TOLD EM IM NOT PAYING FOR SERVICE FOR THOSE three WEEKS. THEY SED OK
SHT, YELP IS MAKING ME GIVE EM one STAR FAKAS.
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