Mazda Japan Customer Service Phone Number

Phone Number of Mazda Japan is +81-82-282-1111 .
Mazda Motor Corporation is an automobile manufacturing company that was established in 1920 by Jujiro Matsuda. Mazda Motor Corporation is one the largest automaker in the World. Its subsidiaries are Mazda Motor of America, Mazda Canada Inc, Mazda Motor Logistics Europe N.V., Mazda Motors UK Ltd, Mazda Motor Italia S.p.A., Mazda Australia etc. It manufacturers a full range of passenger cars, commercial vehicles, light trucks, diesel engines, rotary engines etc. Mazda Motor works as part of Ford Motor Company. The company opened its worldwide headquarters in Fuchu, Aki District, Hiroshima, Japan. Its principal automobile models are Mazda MX-5, Mazda Verisa, Mazda CX-9, Mazda BT-50, Mazda8, Mazda5 and many more. The company sells its products in the Middle East, Asia, Europe North and South America through dealers and distribution centers. There are more than 37,000 employees working under the Mazda Motor Company in Japan.
Contact Number of Mazda Japan for All General Inquiries / Support
Phone: +81-82-282-1111
Contact Number of Mazda for United States: 1-800-222-5500
Contact Number of Mazda for Canada: 1-800-263-4680
Contact Number of Mazda for Mexico: 01-800-016-2932

Career Options offered by Mazda Japan


Mazda Japan is a place where perseverance people work as to satisfy the needs of the consumers With this goal, a wide range of career opportunities are being rendered by the Mazda Japan to the talented and passionate individuals in various comprehensive areas. The organization conducts various training and development programs in order to make the aspirants well specialized in their native areas. Also, Mazda Japan deliver classy environment so that freshers does not feel any kind of pressure. Know more about career opportunities at Mazda Japan, kindly visit an online official portal of the mentioned organization by staying the link that is:
http://www.mazda.com/en/careers/

Dealer Locator Link of Mazda Japan


For any assistance the customers can also visit the nearest Dealers to get assistance or other help from the team members of Mazda Japan. Mazda Japan has different Dealer locations at different places of the nation, the customers can track the nearest Dealer location by going through the official Dealer locator link of Mazda Japan:
http://www2.mazda.co.jp/purchase/dealer/
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Mazda Japan Address


The address of Mazda Japan is 3-1 Shinchi, Fuchu-cho, Aki-gun, Hiroshima 730-8670 Japan.

Mazda Japan Website


The Website of Mazda Japan is www2.mazda.co.jp.

Mazda Japan Customer Support Service Phone Number


The customer support phone number of Mazda Japan is +81-82-282-1111 (Click phone number to call).

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The postal and official address, email address and phone number (helpline) of Mazda Japan Service Center and Mazda Japan customer service phone number is given below. The helpline of Mazda Japan customer service phone number may or may not be toll free.

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Mazda Japan Phone Number Customer Service

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Mazda Japan Source of Knowledge


www.facebook.com/mazdacom/info/?tab=page_info
www2.mazda.co.jp

Your Complaint, Suggestion, Complication, Review To Mazda Japan

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Mazda Japan Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Sanjay CallsSep 29, 2019

Dear Mazda Japan,

Please send me an email address for me to send my official complaint. I will forward you details of my vehicle.

Reply
Customer care male
Mr. Graeme Banks CallsJun 03, 2019

Mr. Graeme Banks On Phone To Mazda Japan Service
I am trying to find out what month my MX5 was made in Japan in 1989
Are you able to help or tell me who can help me
The Chassis Number is NA6CE-100107
Many thanks
Graeme Banks .

Reply
Customer care male
Mr. Sheikho CallsFeb 09, 2019

Mr. Sheikho On Phone To Mazda Japan Service
Hi my name is Sheikho and have a question

I have bought this car and want to know is the engine is original or not. The car has a diesel engine. My car is Mazda six 2006 and chassis number is JM7GG32F861500560.

Reply
Customer care male
Mr. Amr A. Hamza CallsJul 12, 2018

Mr. Amr A. Hamza On Phone To Mazda Japan Service
Dear sir
First. Hope you are doing well. I’m feeling sorry to all of you because of bad weather you have few weeks ago. I bought Mazda three )from egypt) end of 2015. Chassis no 1308273. Engine no 59828. And I had trouble with My car
I told the service center in egypt )ghabbour auto) katamya branch. About hearing bad sound coming from the front axe. They tried to repair it, but they failed. AND refuse to change it for 60000 km Around two years which is not good for Mazda name in Japan. The managers and service team are not qualified for Mazda name. They refused to give me the reports even my comment of complain to prove my rights to show you. And how I can make service again and they are cheating me that’s why we Ll use another normal service center. I’m just telling you about what’s going on and I’m responsible. Best regards
Amr abdelwahab
Director of Protocol
The House of Representatives
Tel 00201226661336.

Reply
Customer care male
Mr. Ali Al-mutawa CallsJul 10, 2018

Mr. Ali Al-mutawa On Phone To Mazda Japan Service
Greetings,
Dear Mazda Global customer service, I am writing this email to extend my heartiest compliments to your distributor in Saudi Arabia (Haji Huein Alireza co.). My Mazda 2017 CX9 had accident in the front. When I send my car for repair to the main Branch of Haji Husein Alireza in Khobar, the maintenance service refused to receive my car, they said we do not have enough space to receive any car. They gave me an appointment after 24 days from the day I brought by car to them. I contact local management no response and no action. Now is my 9th day without car because I do not have replacement, I pay for rental car almost $25 everyday
I am seeking your intervention to resolve my issue. My name Ali Al-mutawa
Contact number 00966539322100
Yours sincerely,
Ali.

Reply
Customer care male
Mr. Derek Beresford CallsJul 08, 2018

Mr. Derek Beresford On Phone To Mazda Japan Service
Dear sir/madam

I purchased a new CX5 from Brookvale Mazda Sydney Australia in February 2018 - I drove to the country and for 25 minutes drove on a dirt road and obviously collected a lot of dirt when I returned had the car washed and then more dirt came down from boot area just under the number plate - this happened twice - told the dealer and Mazda Australia without a written reply or satisfactory explanation - I also sent an email to Kogai M email without acknowledgement - I believe there is design fault, but nobody seems interested in my problem - not happy - please help and advise what do I do next regards


Derek Beresford retired 75 years young - this is the 1st Mazda I have owned - not a good start.

Reply
Customer care male
Mr. Ali Alkhalil CallsJun 24, 2018

Mr. Ali Alkhalil On Phone To Mazda Japan Service
Dear Mazda
I bought my Mazda CX-9 2008 as brand new in UAE/ Abudhabi, and since that time I have the full service In the Mazda agency, last week I send my car to the agency because I have problem while driving the car and after the general service they told me I have a problem in the gear box while driving the car specially 3-4 gear and it need replacement, and it will cost about 20000 Dhs
I was disappointed with this answer since they never tell me something about the gear while the previous general service,
And I never heard that such thing may happened to any car and it’s the first time to face such a problem even the agency tell me they never face such a problem
I’m disappointed and this may affect my loyalty to MAZDA and the reliability of this car, specially This happened while driving slow speed, otherwise I don’t know what kind of harm it may cause
Helping me with this issue is highly appreciated since I care too much for this car
Thanks and Regards.

Reply
Customer care male
Mr. Cj Liow CallsOct 05, 2017

Mr. Cj Liow On Phone To Mazda Japan Service
Dear Mazda,
I use to be the Mazda crazy, since I changes to Mazda - BT50 2. two, under register car number JPH8818 in Malaysia. I’m so disappointed to the after sales service, I try to get help from hq service centre in Selongor Malaysia, but they can’t solve the problems, I’m feeling helplessness to the problem of my car since three years ago, ABS system eror, air conditioning system malfunctioned, automatic transmission defect repeatedly and some more. I’m feeling compromised of my personal safety during driving my dream Mazda. Please don’t lets me disappoint again and again and get back email or contact me - email : CJ_LIOW@HOTMAIL. COM, phone number is +60166317295 or +60107899211.

Reply
Customer care male
Mr. Mohamed Afify CallsSep 25, 2017

Mr. Mohamed Afify On Phone To Mazda Japan Service
I am the car owner of following data :Model: Mazda3 (2017) sold in Egypt-Motor number:767722-Chassis number:1349092 -Harvested 5000 km. Which purchased with agent, Ghabbour auto And hit by the manufacturing defect. Damage of Silicon used in paste internal structure of hood. Erosion of steering wheel leather* Horn breakdown. Brake pedal sharp decline (depression) -Strange sound in the steering wheel )squeal and click)Based on this, it has been sent to the maintenance center they found a defect in the steering wheel, braking system and hood problem They refused to repair the defect in both braking system and steering wheel and asked me to leave the car without repair and told me the car still new we needn’t to do it, and when asked to give me a technical report, they refused. So your company is ordered to repair car and in case of failure to respond, we will take legal action to prove fraud by the agent ghabbour Regards. Mohamed Afify . Cell No. +20100 8000021-Email. Y. M_afify@yahoo.com.

Reply
Customer care male
Mr. Rajeswary CallsSep 17, 2017

Mr. Rajeswary On Phone To Mazda Japan Service
Hi, my car mazda cx-3 just 18 months old and just done 19800km, my car have some rough noise from the engine and mazda service center in Malaysia which i I bought and registered refuse to repair or fix it under the warranty claims. They advise me to fix it myself. I was confused and wonder what kind of warranty is Mazda providing and I feel this is cheat. Please look into this issue. Car details:
Mazda CX-3
Year made 2016
Registered country Malaysia
Registered number PCP66
Name : Rajeswary Arumugam
Contact No: +60195939393
Email: varrman@gmail.com.

Reply
Customer care male
Mr. Jerry Ang CallsMay 29, 2018

Mr. Jerry Ang On Phone To Mazda Japan Service
Dear Sirs,

RE:FAULTY AND MANUFACTURING DEFECT OF GEAR BOX OF MAZDA CX-5 BEARING REGISTRATION NO: WA8118G WITH SERIAL NO: JM6KE1031EO256832 AND ENGINE
NO:PY30346574 THE SAID VEHICLE

Your early response to this much appreciated.

Reply
Customer care female
Ms. Anchita Sachdev CallsMay 19, 2018

Ms. Anchita Sachdev On Phone To Mazda Japan Service
My car Mazda two Beautiful and speedy I was happy to drive Mazda it’s my first time. I was dissatisfied with the service. No Que , etc specially from dealer in Bangkok Sukhumvit65. Last month I was not able to reverse my car and they had to toll my car for service @ Sukhumvit65. My car is two year old and the warranty is three year. They refused to fix my gear. I ask them to give me in written
The manager come up with 30% discount. I ask them to write down why you cannot repair my car. No answer, no reply I am disappointed with your service. I had Toyota before this car I had no complaint at all about the car and service. If you are reading this complaint please do something I have no car for work. And it’s not right what they are doing to me. After all they are MAZDA dealer. Almost one month already. KINDLY DO SOMETHING.

Reply
Customer care male
Mr. Dominic Josefe CallsMay 12, 2018

Mr. Dominic Josefe On Phone To Mazda Japan Service
I have an idea i would like to contribute for some Mazda models, but i have no one at Mazda i can get in touch with please help .

Reply
Customer care male
Mr. John Gilkes CallsMay 09, 2018

Mr. John Gilkes On Phone To Mazda Japan Service
I have a mazda cx5 2013 the car as only done 27564 miles and I have had to replace the turbocharger at the cost of 4356E, Do think that is right for acar that as only done 27564 miles, .

Reply
Customer care male
Mr. Pedro Luis Falcão Do Carmo CallsAug 11, 2018

My name is Pedro Carmo, I´m from Portugal and I´m the owner of a Mazda six VIN JMZGJ622871348970 and portuguese number plate 40-RL-70. I bought the car in December 2017 at Santogal a MAZDA authorized dealer. Santogal sent the car to HYDRAPLAN for maintenance and checking. On July I sent the car to Auto Sueco for the regular two year check and maintenance. Auto Sueco is also an authorized dealer. After maintenance when I went to pick up the vehicle I was informed by the garage manager that the front under car shield was missing. On the following day I contacted Santogal reporting the situation as I`m sure they sold me the car without the shield and they simply ignored myself. They don´t even answer to my emails. I also contacted MAZDA and, again, they ignore my emails and calls. I hope Mazda Japan can resolve this issue. Best Regards
Pedro
(+351) 967 223 111.

Reply
Customer care female
Ms. Lobna Kassem CallsApr 21, 2018

Ms. Lobna Kassem On Phone To Mazda Japan Service
I have Mazda two 2017 car and I am facing a problem with Mazda Egypt as the AC serpentine is suddenly not working although the car is new so I placed an order for the spare part on 17-2-3018 and by calling to check for updates they said the spare part will be delivered on the 25-3-2018, on 24-3-2018 called to make an appointment to fix the spare part they said not before two months and the coming parts is for other customers. I called to make a complaint they are not giving any attention to the customers they even didn’t give me any feedback till now
I will highly appreciate your help.

Reply
Customer care female
Ms. Joanna Tan CallsJul 12, 2018

I would like to make an complaint Bermaz Auto Malaysia. This is two years issue, I hope for a resolution from Mazda Japan. We paid for a booking for a CX3 during the Zoom Zoom event in 2016. The dealer participating in the event, Kyros stopped its operation. Since all the receipt and order documents has Bermaz Auto letterheads, we sought refund from Bermaz. (receipt number 1457 and order form number 4558 dated 2/4/16). After numerous followups, we either received no reply or still investigating. The booking amount is just RM700. Legally, Bermaz should honour the refund. We are very dissapointed with the lack of seriousness in handling the matter and hope Mazda Japan can resolve this matter. Thanks.

Reply
Customer care male
Mr. Marios Neocleous CallsJul 14, 2016

Mr. Marios Neocleous On Phone To Mazda Japan Service
I have bought a Mazda CX-5 in Cyprus imported from Japan on May this year. The car was manufactured in 2012. I find the front seats very uncomfortable and hard to sit especially the back of the seat. Due to that i have problems with my back and neck. I tried the seat of the new facelift model of 2016 for Europe and i found the seat more comfortable and improved compared to mine. I just want to know whether the seat of the 2016 model can be installed in my car having in mind the fuses for airbags and other features needed to install the seat. Your early reply will be appreciated. You can also contact me at my mobile +35799598186. Kind Regards

Marios Neocleous .

Reply
Customer care male
Mr. Claude CallsJun 03, 2016

Mr. Claude On Phone To Mazda Japan Service
Hello
i want this parts
no disponible in Canada.

Reply
Customer care female
Ms. Brianna Benish CallsApr 25, 2016

Ms. Brianna Benish On Phone To Mazda Japan Service
My name is Brianna Benish of Waterloo, IA. I just recently leased a Mazda
cx9 February of 2016 from C and S Car Company in Waterloo, IA. Just yesterday
I was involved in an accident my car was flipped and rolled two times. If
it was not for the safety features in the vehicle I could have lost my
life. The side airbags and crumple zone had a huge impact on the outcome
of this accident. I just am thankful for the care mazda takes in providing
safety for the consumers such as myself. Thank you so much because of
mazda I'm still here with my children and my family. I can not thank you
enough, the least I could do was write to you and share my story. Here are
some photos. My car is the one upside down. Your safety features saved my
life. Thank you. Sincerely grateful,
Brianna Benish .

Reply
Customer care female
Ms. Sanaa Mohamed CallsApr 20, 2016

Ms. Sanaa Mohamed On Phone To Mazda Japan Service
Dear sir
I bought MAzda2 from one month ago from your local agent here in egypt, unfortunately my son has mad an accident with cae despite it was dangerous and big, but no airbags had been opened which cause more injured to the driver and it could lead to face death. I has sent a complain to your local agenet agent, but no feedback or response is the case. As you are mother company we send this complain to you to get clear explenation and find out the reason of this Manufacturing defect. Chassis number 174979 and Motor number 319892.

Reply
Customer care male
Mr. Rajendrah Ramnand CallsMar 29, 2016

Mr. Rajendrah Ramnand On Phone To Mazda Japan Service
To Whom It May Concern
Dear Sir/Madam
I have purchased a brand new Mazda Astina 2L Auto on the 23 September 2015. After 10200km later The Gear box has a defective torque converter. I am now told that there is no gear box in South Africa at present. Being a brand new vehicle just proves the Mazda's has inferior quality products. I have been without my vehicle since 8-March-2016. Mazda SA is not doing anything to replace my vehicle since there is no parts in this country. I am appalled in the manner Mazda conduct business here in South Africa. I have purchased the Vehicle from CMH Mazda Durban South Africa whom I can safely say do not give a damn about customer satisfaction.

Reply
Customer care male
Mr. Danilo Vojvodic CallsMar 16, 2016

Mr. Danilo Vojvodic On Phone To Mazda Japan Service
Dear Sirs, I own MazdaCX7 (JMZERH9A600204145, year 2009, 95300 km). Without any previous symptoms or signs the engine broke down to a level that can not be fixed, and that could only be replaced with a new one. Car was purchased and maintained exclusively in a official services Profil and DIPEM (Belgrade, Serbia), without any technical problem or any accident. The kind and professional official Mazda service staff informed me about the price of new engine – motor, and that responsible MAZDA Austria attitude is that client have to carry 50% of expenses. The way I see this problem any reliable car maintained according to official service rules, utilized by only one owner must not have any engine problem under 100000 km of exploitation, especially not sudden catastrophic malfunction. So, I am frustrated with the fact that I have to cover high expenses of rare engine malfunction not caused by me. Based on all these I have to ask You to help me and to carry expenses of necessary repair.

Reply
Mazda Japan Customer Service Care Phone Number 255400
Mr. Cheng Huat Tan CallsFeb 22, 2016

Hi,

Is there a Mazda Japan email address that I can send to?
I am from Singapore and I brought a Mazda Biante in Apr-2015 from Eurokars. In 30-Jan-16, when I discover some black spot on my lower steering wheel, I clean it with a microfiber cloth and Armorall leather care gel that I buy from Autobacs. To my shocking, the lower part of my steering starts to change colour. The rest of other part of the steering wheel is fine. I bring the car back on 1-Feb-16, and the workshop claim that this is a normal wear and tear. To replace it, it will cost me over SGD2000. I cannot understand why does that particular piece of steering wheel leather had such a high rate of wear and tear. Why does it happen to only that particular piece? Why the degradation rate is so high? Everything does not seems to have a logical explanation. Why the steering wheel of Biante degrade so fast.

Reply
Mazda Japan Customer Service Care Phone Number 254811
Mr. Brendan Moller CallsFeb 17, 2016

Mr. Brendan Moller On Phone To Mazda Japan Service
Hi my name is Brendan Moller ,
I own a Mazda RX8 2005 and I am interested in how to measure the Co2 emissions @ what rpm and gear and or what Dyno ramp rate and how to do the (Euro six Emission Test). I have preform so modification to the stock engine. I was hoping to sell the idea to you if it is successful for the market? I have data I am attaching to this message. It would save re-tooling your manufacturing line with simple parts. My car has 90 PSI on a compression test on the trailing plug with average cranking speed hot and has 120, 000 KM's sorry my phone just stopped i was getting around 195 G/KM of Co2 in 3rd gear @ 40 km about 2600 Rpm and no fult codes and good power and toque . Is this good for a old Engine and my modifications ? I hope so all is good and I can help. I would like to see this engine continue in production cars in the future . From Brendan Moller .

Reply
Mazda Japan Customer Service Care Phone Number 254801
Mr. Franklin Valle CallsFeb 17, 2016

Mr. Mazda Japan
I have a 2015 Mazda three, I bought this in Peru; to the local distributor DERCO; my car has the Mazda Connect, but without the navigation SD card, I wanted to acquire the navigation SD card to the dealer in my country (DERCO), they quoted me to US $ 2, 066. 18, which I thought was a very excessive price for a card SD; I was looking in forums and websites the price of the SD card and found on eBay for $ 275. 00

As you can see the quoted price is very expensive, I assure you that this price will not be able to sell this accessory. I chose Mazda, because I consider to be a good vehicle, but distribuitors as DERCO trying to profit from an exaggerated way, the brand is discredited. I would like you to talk to your dealer to sell the SD card navigation at a reasonable price. Franklin Valle .

Mazda Japan Phone Number Customer Care Service
Reply
Mazda Japan Customer Service Care Phone Number 254332
Mr. Charlie Balula CallsFeb 12, 2016

Hello, I bought a mazda three 2. 0l skyactiv in july 2015 in switzerland since then I only have problems with it, since the first day the gearbox doesn't work right, sometimes shifting is rought and impossible without having to leave the clutch and press again, the garage and mazda switzerland know about it and already try to fix it, but with no sucess. Other problems appear on the car some of them where solved, others not, the last problem is that They were water in the trunk (back). I bought a new car that's never been new and mazda switzerland do not want to change the gearbox or give me a new one. The car is registred in my wife name wich is Débora Ferreira. I only have bad things to say about mazda, for the car and the service, I am very disappointed with the car. I contacting directly Mazda Japan to see if you can do something about the problem.

Reply
Mazda Japan Customer Service Care Phone Number 253863
Mr. David Stefanovic CallsFeb 08, 2016

Mr. David Stefanovic On Phone To Mazda Japan Service
Konichiwa Mr. Kanazawa-san,

I wonder if you can help me with my inquiry. I write to you from Germany. I am just to buy a new MAZDA CX5 SUV (with highest equipment, all-in) from my local dealer near Cologne-City, but I am a little bit confused due to the fact that there is no possibility to buy an electrical tailgate despite that all your competitors (i. E. Toyota RAV4, VW new Tiguan, BMW X1, KIA Sportage etc.) have it as an option. Can you tell me when this option will be available for the CX5 ?

Your respond is very much appreciated. Best regards,
David Stefanovic .

Reply
Mazda Japan Customer Service Care Phone Number 253459
Ms. Daphne CallsFeb 05, 2016

Ms. Daphne On Phone To Mazda Japan Service
I bought Mazda CX5 April 2014, found the car body paint fading. We had lodged a complaint on 17/11/2015 for defect on mentioned and after our persistent follow up, the car was sent for inspection (inspection by Kansai Paint) which was arrange by Bermaz Motor Trading Sdn. Bhd., Kuala Lumpur, Malaysia. However, we are frustrated that the report is still not available. On 21/01/2016, we was called up again by Bermaz Motor Trading Sdn Bhd to sent the car for re-inspection which was by other expert technical (Inokom Corporation Sdn Bhd). Again, the report from Bermaz Motor up to date still not available. We are very disappointed with the after sales service. Thanks and Regards.

Reply
Mazda Japan Customer Service Care Phone Number 252479
Mr. Mike Eden CallsJan 27, 2016

Mr. Mike Eden On Phone To Mazda Japan Service
I have brought three Mazda cars from your company, last July 2015 I brought the 2. two Automatic Mazda, It would seem that this car has a major problem with the wheel detectors in so far as the computer will come on if one of the tyres is low, , but if its totally flat nothing comes up on the dash board. That as far as I can see makes this car un safe to drive and I would ask that you do a “ Recall “ on this model, I am quite happy to go to the press and television over this disgusting matter and the way it has been handled, I have faxed Mazda in Japan and followed up with letters to three Directors, as yet no contact at all, and my car is still in the garage. HELP .

Reply
Mazda Japan Customer Service Care Phone Number 249216
Mr. Benny Goh CallsDec 26, 2015

Mr. Benny Goh On Phone To Mazda Japan Service
Dear Sir/Madam, Your urgent attention is needed on the COMPLAINT below I'm owned a MAZDA three and having some issues due to the failure of the coolant air pump and causing subsequent engine problems Please feedback as soon as possible.

Mazda Japan Phone Number Customer Care Service
Reply
Mazda Japan Customer Service Care Phone Number 249215
Mr. Benny Goh CallsDec 26, 2015

Mr. Benny Goh On Phone To Mazda Japan Service
Dear Sir/Madam, Your urgent attention is needed on the COMPLAINT below I'm owned a MAZDA three and having some issues due to the failure of the coolant air pump and causing subsequent engine problems.

Mazda Japan Phone Number Customer Care Service
Reply
Mazda Japan Customer Service Care Phone Number 245236
Mr. Richie C. CallsNov 19, 2015

Mr. Richie C. On Phone To Mazda Japan Service
Greetings from America. I am a Mazda fanatic with a 2015 Mazda six sedan (Atenza). The American accessories does not carry any Atenza logo products. I am looking to buy Atenza products instead of Mazda six logo accessories. Is there an outlet or any way I can obtain true Atenza accessories?-Richie.

Reply
Mazda Japan Customer Service Care Phone Number 241959
Mr. Ladislav Tomasevic CallsOct 15, 2015

Mr. Ladislav Tomasevic On Phone To Mazda Japan Service
Dear Customer service, I live in Serbia and I own Mazda six, which I bought in your official dealer shop - DIPEM. I bought the most expensive fully equipped car, but I got one without navigation software and with USB that first didn't work properly and after the "repair" done in the same shop, doesn't work at all. This status (broken USB player)is pending for the last six months Dipem is the only official service provider for Mazda in my country. I have to say that, overall I am pleased with the car, but in the same time I feel very unhappy for not be able to use all amenities you offer, even do I paid for it.

Reply
Customer care male
Mr. Joshi Narahari CallsSep 29, 2015

Mr. Joshi Narahari On Phone To Mazda Japan Service
Mazda, Customer service, Japan. Good morning. I am contacting you from Merida, Venezula. It is known that your customer service is excellent and therefore, we havepurchased two cars Mazda six and Mazda three from the agent in Merida. I do notknow the reason, but I cannot get the spare part for Mazda 6. The sparepart is known as Base No four for superior box )GJ5A-39070). In fact itvery normal and inexpensive part ;, but I cannot use the car for more thana month. Your official distributor and service agent isKuma Motors C. A. Tel. 58 274 2661633Will it be possible to send the spare part to Kuma motors_? (payment willbe made) for me. I shall highly appreciate your help. Prof. JoshiTel 58 274 2661880.

Reply
Customer care male
Mr. Ahmed Shalaby CallsAug 30, 2015

Mr. Ahmed Shalaby On Phone To Mazda Japan Service
Dear Sir/ Madam, I have problem with the MAZDA Agency in Saudi Arabia. I have CX9 2015 having an accident from rare side and some scratches from both door sides. I already left the care at maintenance center from the last week in July and until now the car is not ready. Although, I paid the money for repaint the both sides of car and change the rare pumper and repaint it again. When I go last Thursday to get my car, I found that the rare pumper paint is very bad and not an agency quality at all. Moreover, there is a hit in the rare pumper shown in the paint. In addition, there a small hit in the upper black part of the driver door. This quality is very bad and do not care about customer time and money. I am renting a car and I pay for it daily until my MAZDA CX9 finish. Please I need your care in order to finish my car because I am paying daily and the car still in the maintenance shop for MAZDA agency until now. My order number For maintenance is 59255.

Reply
Customer care male
Mr. Pawel Urban CallsAug 21, 2015

Mr. Pawel Urban On Phone To Mazda Japan Service
Hello, I have Mazda six 2. two diesel 2009 after 51. 000 miles the timing chain is stretched. I have called Mazda head office in UK, but they do not want to help me. I have told them: I have full Mazda service history and this car is under 60. 000 miles. But they say its too old. I have agreed to repair it with 20% off. When I gave my car to garage they could not take the injectors out and told me it will cost me whole repair over £2000. So could you explain to me why Mazda authorized service can not deal with things like that. I have read a lot of forums that my car its not first with problem like it. Please contact back to me and could you tell me what can I do because I do not know.

Reply
Mazda Japan Customer Service Care Phone Number 229724
Mr. Jonathan Nautwima CallsJun 05, 2015

Mr. Jonathan Nautwima On Phone To Mazda Japan Service
I live in Namibia, in 2013 I bought a Mazda six (Engine No. :LF269103, Chassis No. :JMZGG14F501203031) from someone in Botswana. She did not give me the original registration paper because it's lost. Now, I want register my car here in Namibia, but they want the registration paper. May you please do me a favor to provide me even with the duplicate registration paper. Thanking you in advance RegardsJonathan S. Nautwimajnautwima@erongored.com. NaTell 264 64 500560.

Reply
Mazda Japan Customer Service Care Phone Number 227075
Mr. Nadeemmughal CallsMay 01, 2015

Mr. Nadeemmughal On Phone To Mazda Japan Service
Sir i from Pakistan city Lahore i have Mazda 323 1984 model petrol engine 1300cc four forward gear i want to change gear five forward, but gearbox not avail in Pakistan if changed gearbox anyone other car please tel me i am worried about this please solved my problem my name is nadeem mughal 00923038952090 email Nadeemmughal 32@yahoo.com.

Mazda Japan Phone Number Customer Care Service
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Customer care female
Ms. Daniela Durandeau CallsMar 29, 2015

Ms. Daniela Durandeau On Phone To Mazda Japan Service
I am having problems with the distributor in Chile, South America. My Mazda five Air Conditioning broke immediately after the review of 50, 000 kms. I contacted the dealer ( DERCO ), but are entangled responsibility between the distributor and the garage. This can not say is a “spirit of Mazda”. I am a user of Mazda for years and I ‘m thinking about changing car company if I am not satisfied with the support. Yours Faithfully, Daniela.

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Customer care male
Mr. Joel CallsMar 20, 2015

Mr. Joel On Phone To Mazda Japan Service
I am from Trinidad and Tobago and the Mazda distributor here is a total waste. I bought my car from Japan and brought it here. Now that i want to do work on it now, the distributor will not sell the parts to me on the basis that i did not buy the car from them. What kind of crap is that? How am i to get parts locally? I find this highly unacceptable since they are the only place you can get ORIGINAL Mazda parts.

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Customer care female
Ms. Dr. Salman CallsMar 14, 2015

Ms. Dr. Salman On Phone To Mazda Japan Service
Dear MAZDA, We are having MAZDA 616 since 1972. Its been 43 years of keeping and running this vehicle. I was just wondering if MAZDA offers any reward or something like that for keeping a MAZDA vehicle for so long? Maybe declaring the vehicle an antique and offering a high value against it. Waiting eagerly for the hopeful reply. Thanking you in anticipation.

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Customer care male
Mr. Yeoh Kuan Chuan CallsMar 03, 2015

Mazda Japan, What is the point having this complaint column if there is no reply addressing to the complaints???I have submitted two complaints and yet there is no reply. Is Mazda Japan serious with the committed after Sales Service??Yeoh.

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Customer care male
Mr. Yeoh Kuan Chuan CallsFeb 26, 2015

Mazda Japan, My name is Yeoh, I wrote to you yesterday regarding the my Mazda three noisy absorber. Please find attached herewith the Cash Invoice related to the parts ordered for the repair. Is it true that it takes three months for the parts to be received? If it is, it is too long because my absorber is now having some noise too and I feel really unsafe. Please expedite the delivery soon and I have yet to receive your reply to my email yesterday. Regards, Yeoh.

Mazda Japan Phone Number Customer Care Service
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Mazda Japan Customer Service Care Phone Number 219383
Mr. Dennis CallsFeb 25, 2015

Mr. Dennis On Phone To Mazda Japan Service
Hi MazdaI am having an issue about my car warranty in MalaysiaThey have void my car warranty because my car knuckle breakHow should this kind of issue happenHow could this thing break while I am driving, I almost lost my life when it break all in a suddenI been driving so many kind of carsThis should be quality productFirst day of my driving experience already have so many noise with my car until now they can not even settle up my problem Until now they void my warranty when it breakEven my alarm system keep giving me problemnow they ask me to claim my insurance and ask me to write a report saying that I have an accident, but my car is accident freeHow can such service center happen to be in Malaysia which they can not even settle customer problem for one and a half year timePlease reply me Thank You

Mazda Japan Phone Number Customer Care Service
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Customer care male
Mr. Yeoh Kuan Chuan CallsFeb 25, 2015

Mazda Japan, My name is Yeoh and I receive delivery of my new Mazda three on 24/01/2015. I send my car for the first servicing on 18/02/2015 to make the complain and I was told that there are parts need to be ordered from Japan and replaced, please refer to the attached invoice. What is more frustrating is that my left absorber is also noisy now. I want to know how come a Complete Build Unit (CBU), a higher standard imported car is having such problem less than a 1, ooo mileage? I look forward to your favorable reply. Thanks and regards, Yeoh.

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Customer care female
Ms. Maria Liberanome CallsFeb 24, 2015

Ms. Maria Liberanome On Phone To Mazda Japan Service
Dear Sirs, I'm writing from Italy for an important accident occurred on my CX5 2. 2DEvolve 150 cv. I had a trouble because of the broken engine caused by the defective camshafts. The frame's number is JMZKEN91600117799. The car ran for about 130. 000km, but the problem concerns the defective camshafts, and I didn't receive any reply from Mazda Italia. Can I hope you will take care of this?Best regards, Maria Liberanome.

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Customer care male
Mr. Clive Macmillandavies CallsJan 29, 2015

Mr. Clive Macmillandavies On Phone To Mazda Japan Service
I have a Mazda MX5 in Australia and want to export to EU (UK). They need a European certificate on conformity. The VIN is JMONC30F2B0202739 built in Jan 11. Can I get this from Mazda HQ as Mazda Australia cannot help. Many thanks Clive Macmillan-Davies.

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Customer care female
Ms. Allyson Spicer CallsJan 26, 2015

Ms. Allyson Spicer On Phone To Mazda Japan Service
I am mailing from UK. It is observation. I am a Motability (disabled) driver, who has previously owned Mazda 323F, which I loved. I am driving a Mercedes Benz, but need to change this year and wanted to get a Mazda CX-5. I wished that you made the SE L Lux in automatic. I think many disabled drivers would like this too, as not everyone needs all wheel drive. Do you have any plans to make this trim in Automatic? Please, Onegai shimasu.Thank you. Arigatou.

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Customer care male
Mr. Denis Chang CallsJan 21, 2015

Mr. Denis Chang On Phone To Mazda Japan Service
I am Denis Chang from Malaysia and I own a Mazda RX8 registered in 2006, model RX8 ABA-SE3P. My passenger side airbag-cover is cracked and loosed. I understand that Mazda is recalling airbag for safety reasons. I am worry as it seems not safe. Please advice. Thank youDenis Chang.

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