Safaricom Customer Service Phone Number

Phone Number of Safaricom is +254 20 4274524 / +254 722 003272 .
Safaricom is a publicly owned company which operates through four subsidiaries namely- mobile phone, fixed line wireless telecommunication, Internet and data services. The company operates more than 36 retail outlets. It offers an extensive range of devices including mobile handsets, mobile broadband modems, notebooks, laptop computers, routers and tablets. The company provides a complete range of voice pricing plans on prepaid and postpaid options bundled with short message service (SMS) and data services. In addition to this, it also offers messaging services such as SMS, MMS and video messaging. It is one of the Kenya's largest moblie network operators. Further, the company provides high-speed data connectivity for access to email, Internet and corporate connectivity through fixed and mobile broadband. The company began its journey in the year 1993 as Kenya Post and Telecommunication Corporation and renamed in 1997 as Safaricom Limited. corporate office of the company is located in Nairobi, Kenya. The company supplies its products and services through retailers.

Contact Details of Safaricom

In order to get the details of the Safaricom, customers can dial the given number which includes as:
Telephone number: +254 20 4274524
Supplier Telephone: +254722005082

Communications Contacts of Safaricom

For further details of the communication services of Safaricom, press members can use the below offered contacts as:
Safaricom Limited
Telephone: +254 722 003272

Contact Analysts of Safaricom

In order to get the info of the investments and investor relations of the Safaricom, the users can contact the below offered analysts which includes as:
AnalystsPhone numbers
Tracy Kivunyu+254 20 276 2634
Tibor Bokor+971 4 507 1745
David Lerche+27 11 550 6275
JP Davids+27 10 245 4240
Thato Motlanthe+27 11 944 834
Kate Turner-Smith+27 21 410 9015
Austin Burkett+27 11 322 7050
Binta Cisse Drave+44 20 7725 1037


Safaricom Address

The address of Safaricom is Safaricom House, Waiyaki Way, Westlands, PO Box 66827, Nairobi, 00800, Kenya.

Safaricom Email Address

The email address of Safaricom is

Safaricom Website

The Website of Safaricom is

Safaricom Customer Support Service Phone Number

The customer support phone number of Safaricom is +254 20 4274524 / +254 722 003272 (Click phone number to call).


The postal and official address, email address and phone number (helpline) of Safaricom Service Center and Safaricom customer service phone number is given below. The helpline of Safaricom customer service phone number may or may not be toll free.

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Safaricom Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Hamisi Omar CallsMar 11, 2018

Dear Safaricom

I would like to launch a complaint - I have been using my line for quite a long time since I came to Tanzania working with hotels - I am a Kenyan and my family is in Kenya - I earn between Kshs 70, 000 -100, 000. I have been using my line to send money back home over two years and what surprises me it has been extremely difficult for me to get your enough financial credit facility as I have sent money between Kshs 20, 000 - Kshs 70, 000 not at once, but in bits you can check on my statement from your side and help me please get a soft credit of up to Kshs 40, 000 as I have an emergency to send money back home ?Please I do not really think is fair and I really do not know how does your calculation go ? I am a die hard Safaricom big time client,

My line is +254 726 613379

Hamisi Omar Bofulo.

Customer care male
Mr. Judith Atieno Were CallsOct 05, 2018

Mr. Judith Atieno Were On Phone To Safaricom Service
For atleast an hour now I have been unable to speak to a real person on phone. I sent money to a wrong number and requested a reversal. I was to hear back within 15 minutes and alas over an hour later not a peep.

Customer care female
Ms. Margaret Gathekia Miriti CallsJul 30, 2018

Hello Safaricom. My Name is Margaret Gathekia Miriti owner of the number 0721389793. I have been trying to retrieve my money which was deposited to my M. Pesa, but nothing has been done. 70000 i have worked for tirelessly day and night I can’t retrieve. Am just wondering did I do anything wrong to trust Safaricom with my money?
Am only 26years trying to make the best of what I earn.coming from a humble family and supporting them. Is it really fair. ?You can imagine if this was happening to someone close to you, would you have liked it?
Kindly activate my number send me the bank statement of June and July and kindly contact me through my number

Customer care male
Mr. Geoffrey Kimani Mwangi CallsSep 28, 2014

Mr. Geoffrey Kimani Mwangi On Phone To Safaricom Service
Unlocking SIM card with PUK

Please unlock my phone SIM card by sending me the
Puk number Via my email address.

My phone number 0722985343.

Thank you.

Customer care user complaints