MTN Customer Service Phone Number

Phone Number of MTN is +27-11-912-3000 .
MTN or Mtn Group is a South African based Telecom company, which commenced its operations in 1994. MTN is committed with approximately 203,8 million customers and holds 27,000 employees in entire Africa and the Middle East. MTN sponsors few football club games such as Barclays Premier League, the Spanish La Liga and the German Bundesliga while also Canal Plus stations and Super Sport. Moreover, MTN Group also has been got CAF Awards from 2002 to 2004 as well as the company also developed football website of Africa, MTNfootball.com.

mtn logo customer care number

MTN Products and Services


MTN provides four types of MTN packages like MTN Zone, MTN TruTalk, MTN iPulse and MTN Smooth Talk Plus. The company gives many Value Added Services such as MTN Voice SMS, MTN Fashion and Lifestyle Tips, MTN Afrinolly, MTN Magic Voice, Call Me Back, MTN SIM Plus, MTN Mobile Newspaper, MTN XtraTime, etc. Internet Services, which are provided by MTN including MTN GoodyBag Social, Bbm Data Plans and Usage, MTN Opera Mini Browser, MTN Mobile Internet, Internet SpeedTest and MTN Mobile WiFi. International Roaming, MTN Data and In-Flight Roaming, Roaming Coverage and Rates, MTN OneWorld services offered by the company. In addition to this, the company also gives MTN Airtime, Phones and Devices services to the customers.

MTN Contact Information and MTN Customer Care Numbers


If customers have any query, then they can dial 180 from an MTN line and for self-help service and dial 181. Customers can also contact at 23480310180 and 23480310181. Customers from outside the country, they can call at +23480310180 and +23480310181. For web and online shop queries subscribers can contact at 0831233032 and for MTN Direct Sales, dial at 083 123 3667.

MTN Customer Care Email ID


If customers have any problem or query, then they also mail at customercare@mtn.co.za and customercare@mtnnigeria.net.

MTN Group Headquarters


The headquarters of the company is situated at Fairlands, South Africa. Headquarters’ additional phone number is +27 11 912 3001.

Operational Areas and Websites


MTN is a multinational telecom group that serves services in twenty two countries in the continents of Africa and the Middle East. In these countries, the company operates through different websites namely www.mtn.co.za, www.mtnbusiness.co.za and www.mtnplay.co.za in South Africa, www.mtn.com.af in Afghanistan, www.mascom.bw in Botswana, www.mtn.ci in Cote D Ivoire, www.mtn.co.sz in Swaziland and www.mtn.co.ug in Uganda.

Login or Register


New customer, register their account at www.mtn.co.za/Pages/Register.aspx.
mtn logo customer care number

Social Networking Links


MTN is also present on various social networks like Facebook, twitter, YouTube and Google plus. Customers can follow MTN on
Facebook page: www.facebook.com/MTNLoaded,
Twitter page: www.twitter.com/MTNNG,
YouTube Page: www.youtube.com/MTNNG,
Google Plus page: plus.google.com/+MtnCoUgposts

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MTN Address


The address of MTN is 14th Avenue, Johannesburg, 2196, South Africa.

MTN Email Address


The email address of MTN is mtngrouppressoffice@mtn.co.za.

MTN Website


The Website of MTN is www.mtn.com.

MTN Customer Support Service Phone Number


The customer support phone number of MTN is +27-11-912-3000 (Click phone number to call).

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The postal and official address, email address and phone number (helpline) of MTN Service Center and MTN customer service phone number is given below. The helpline of MTN customer service phone number may or may not be toll free.

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MTN Phone Number Customer Service

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MTN Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Khaya CallsMar 22, 2018

Mr. Khaya On Phone To MTN Service
Good morning
I have a complaint to lodge i have been having a problem with my airtime vanishing without me using it all and i do not have any services opened. Last night i made only one call from an airtime of R33 and this morning i only have less than R2 please help me and explain what is happening. My cell number is 0782437156.

Reply
Customer care male
Mr. Petrus Uys CallsJul 05, 2018

I take out a contract in March 2018 by MTN branch cape gate cape town. It is acontract with a Samsung Z2 phone. The phone give me problems and the IT person by the branch told me it is a factory fault he can not help me I must buy anew phone. I can not see that I sit with a 24 month contract whithout a phone. I hope you can help me. Thanks.

Reply
Customer care female
Ms. Olaitan Esther CallsJul 02, 2018

Ms. Olaitan Esther On Phone To MTN Service
Please, Globacom Network doesn't connect on this our official line number is 01-2915586, every other network does connect except Globacom Number. Kindly rectify please. The registered name on the number (01-2915586) is Carrier Insurance Brokers. Thank you.

Reply
Customer care female
Ms. Hassana Umar CallsMar 11, 2018

I bought online one thousand naira MTN on March 4th 2018. My account has been debited, but my phone numbert recharged. Please I need a refund or a recharge. Thanks.

Reply
Customer care male
Mr. Tukurzahara CallsMar 05, 2018

Mr. Tukurzahara On Phone To MTN Service
My on complaint is that i loss my phone, but if i call the nummber is goin what i need is that dis connect the line for me late on i will swap it.

Reply
Customer care female
Ms. Angie CallsOct 30, 2017

Ms. Angie On Phone To MTN Service
HELO
I HAV A COMPLAINT MY NO 0783646788 NOT WORKING I JUST RECEIVE AN SMS THAT YELLOSIM SWAP RECEIVED FOR 0783646788 AND I DIDINT MAKE A REQUEST FOR SIM SWAP MY NO JUST HELP ME PLS.

Reply
Customer care male
Mr. Thabiso CallsOct 29, 2017

Mr. Thabiso On Phone To MTN Service
Hi. I am experincing a problem and it is affecting my phones functions. From Saturday I have been getting missed call notifications from one number it is non stop. My battery is now affected by this. Please assist me and rectify this as it seems like a technical problem. I switched my fine off numerous times and took out my battery and SIM cards, but the same keeps happeneing and it is frustrating now because I can not even sleep with this messages coming thru non stop.

Reply
Customer care female
Ms. Suzen CallsOct 26, 2017

Good Morning

Kindly forward me the MTN customer service line, i need to talk to one of the agents, because the 141 number does not gave me option to wait for consultant. Regards
Suzen .

Reply
Customer care female
Ms. Suzen CallsOct 26, 2017

Good Morning

Contact Deatils: 073 350 9578
Name: Suzen . I have a problem with my data, it does not last, I bought about 150 MB, but it did not even last for the whole day, whats wrong with MTN data? or is it my phone?

Regards
Suzen .

Reply
Customer care male
Mr. Sidney Masango CallsFeb 26, 2018

Hi. My MTN cell number is 0735589245. On Saturday, the 24th I bought R105, 00 days bundle using my Absa cell phone banking app. Till today, the 26th, I still have not received the data. Through out the weekend I have tried calling your call centre in an attempt to talk to a consultant. Unfortunately I only get the automated service which does not give the option I need. Please help

Sidney Masango.

Reply
Customer care male
Mr. Natalie CallsFeb 22, 2018

I have had problems with MTN connection in our area Strydom park
everybody cant get hold of me? even when i call MTN call centre and give the machine my number- it tells me my number doesnt exhist
please help with ansers.

Reply
Customer care male
Mr. Allison Rens CallsOct 23, 2017

Mr. Allison Rens On Phone To MTN Service
Goodday, I lost my phone Samsung J5, the original number that the phone was issued is 0836593918, but that simcard is used by my wife and the number I am using is 0731155852, wants to block phone and the number 0731155852, and later if I have new one need the same number back.

Reply
Customer care female
Ms. Amanda CallsJun 17, 2018

A month before going overseas, I confirmed that my boss who has an MTN contract would have roaming. In January while he was in Australia, his roaming never worked. This time I called and got MTN to send an email confirming that all would be working. This service is also being paid for on his monthly contract. Once again, he is in Europe and his roaming is not working. Not acceptable.

Reply
Customer care female
Ms. Dikeledi Ramahole CallsOct 16, 2017

Hello I would like to block my MTN SIM CARD my phone was stolen my stolen Simcard number is 0738977939, thanks send simcard block notification on this number 0718385776.

Reply
Customer care female
Ms. Desme CallsFeb 12, 2018

Please I need urgent help with my cellphone 064 032 9449. It is sespended and I need my phone for work to be done. I do not know how much I owe MTN other wise I would pay it direct to you now. Please help me or call me back. I can not make any calls to MTN to.

Reply
Customer care female
Ms. Melanie CallsJun 04, 2018

I purchase a MTN simcard and wanted to keep my old number, so the guy at MTN shop port my number, but now my MTN SIM does not work, it says its rica barred. Please help.

Reply
Customer care male
Mr. Maboitumelo Pitso CallsMay 22, 2018

Mr. Maboitumelo Pitso On Phone To MTN Service
My number is 0604243127. I cannot receive incoming calls now. What could be the problem?.

Reply
Customer care male
Mr. Wh De Jager CallsMay 18, 2018

Mr. Wh De Jager On Phone To MTN Service
I received my new phone and card. Bur my card is not active.

Reply
Customer care female
Ms. Rosina CallsJan 19, 2018

Ms. Rosina On Phone To MTN Service
MY PHONE ALWAYS TAKE R1 EVERYDAY. MY CELL PHONE NUMBER IS 0737839821.

Reply
Customer care female
Ms. Alo Victoria CallsJan 13, 2018

Ms. Alo Victoria On Phone To MTN Service
I am waiting for your response to my complaint earlier submitted about ten minutes ago. Please let me know how soon I can expect a reply.

Reply
Customer care female
Ms. Alo CallsJan 13, 2018

I lost my cellphone and I want to recover my MTN phone number.

Reply
Customer care male
Mr. Emeka Ugoamadi CallsMay 14, 2018

Mr. Emeka Ugoamadi On Phone To MTN Service
Good day, this is to kindly bring to your notice a recharge of N100. 00 to top up my line using *888*PIN send which eventually the credit balance did not reflect in my account after using the *556 send. I kindly seek your assistance in resolving this issue. Regards.

Reply
Customer care male
Mr. Ian CallsAug 20, 2018

I bought data and should have received free air time. Checked the MTN app and over R200 avail able. Yet when I try to phone number airtime available.

Reply
Customer care female
Ms. Nuala Levin CallsApr 20, 2018

Ms. Nuala Levin On Phone To MTN Service
I purchased 200. 00 of airtime via EFT to day and it is not reflected on my cell HELP

also a week or too ago I purchased 69. 00 air and that never reflected on my cell eather.

Reply
Customer care female
Ms. Michelle Steenkamp CallsAug 07, 2017

Ms. Michelle Steenkamp On Phone To MTN Service
Why are you constantly taking my airtime and data. I put in R10 airtime on Saturday and R25 data made no calls and hardly on my cell and its all gone. I do not load airtime anymore because it is taken before I can even make a call.

Reply
Customer care female
Ms. Patricia M. CallsJul 31, 2018

Ms. Patricia M. On Phone To MTN Service
Good afternoon,

Can you please advise if you carry in stock the replacement part Control Box, for the Digital Pro 8in1 Combo Heat Transfer Press Machine, Also, can you tell me the price for the above item as well. Thank you

Best Regards.

Reply
Customer care male
Mr. Chris Odendaal CallsJul 30, 2018

Mr. Chris Odendaal On Phone To MTN Service
I ordered a huawei p20 lite, but received a huawei y3 lite, how does that work?, they told me p20 will be blue, but got a black y3, and that all for the same prize, i am very unhappy about this.

Reply
Customer care male
Mr. Dawid Meyer CallsSep 12, 2018

Account that was handed over to MBD INC about 13 years ago, but still pay on this account try to contact mnt legal they have no record to gave me spoke to MBD INC and according to them I still own MTN R10 000 how can it be the one office said that I am already being paid in full than the other MTN agent can not help me. Double standards send email, but still didn't receive any feedback or call from you. MBD INC can not send me prove of payments for the pass 13 years. Poor service.

Reply
Customer care female
Ms. Ingrid CallsJul 26, 2017

MTN has opened a fraudulent account in my name with my bank details. I have never ever opened an account with MTN. Unable to speak to any customer care on your network. All I have is the reference on my bank account MTN SP A5236664. I do not have or know the cell number as I do NOT have an account with MTN. I need this contract stopped, flagged for fraud and my name cleared

Is there a number I can phone to report this as I am pretty sure this complaint message will not have a response and be ignored.

Reply
Customer care female
Ms. Mpho Shelile CallsJul 20, 2017

Ms. Mpho Shelile On Phone To MTN Service
Hello
my cellphone was stolen and reported it. I later found it and i was requested to fax an affidavit and other related documents, but your fax seems to have some problems because i have been trying to fax without any success. Please help me because i need to have the phone unblocked.

Reply
Customer care male
Mr. Patrick CallsApr 10, 2018

Mr. Patrick On Phone To MTN Service
Something is eating my airtime please help me.

Reply
Customer care female
Ms. Pinky Dyubele CallsApr 06, 2018

I was offered two nokkia phones by accompany named mondo contract phones stating that they work with MTN, I gave them all my details including my ID number and my bank details that two weeks ago and I haven't received anything I'm very concerned right now.

Reply
Customer care male
Mr. Jaco Schoeman CallsJul 17, 2018

I never applied for WatckMojo. How can you just decide unilateral that I want it start billing me for that. You leave me no other option, but to cancel all MTN contracts with you.

Reply
Customer care male
Mr. Uzuanwu Christopher CallsNov 04, 2017

Mr. Uzuanwu Christopher On Phone To MTN Service
I have a problem with my number. Given that my SIM card got bad, i decided to buy new one and then do welcome back, but to my surprise, it didn't work because i went to one of yours outlets to do that. So i do not know what to do now, i am stranded. Please i need your help, the number is 652458606.

Reply
Customer care male
Mr. Uzuanwu Christopher CallsNov 04, 2017

Mr. Uzuanwu Christopher On Phone To MTN Service
Good afternoon sir, i have a problem with my number. Given that my SIM card got bad, i decided to buy new one and then do welcome back, but to my surprise, it didn't work because i went to one of yours outlets to do that. So i do not know what to do now, i am stranded. Please i need your help, the number is 652458606.

Reply
Customer care male
Mr. Daniel CallsNov 04, 2017

Mr. Daniel On Phone To MTN Service
I have generated a token to the wrong number and I want to retrieve it. Please I need the steps to follow to do this. Thank you.

Reply
Customer care female
Ms. Tambudzai Chigwada CallsNov 03, 2017

Ms. Tambudzai Chigwada On Phone To MTN Service
Myfone lost network connection since 10am today. Ive switched it off and on, but still no connection. 0736262644.

Reply
Customer care female
Ms. Reginia Mentoor CallsAug 29, 2018

Reginia Mentoor : 6810230144087 Cell 074 116 4857
Someone call me from Ignition. And we agree on a contract. When they deliver the cellphones I was not happy. Since the same day I was Trying to get hold of ignition, but they are every day off line or they hang the phone up on me. I do not want the cellphones that they send to me and I want to cancelled the contract. The seven days are already over and yet nobody phone me back. This is real bad service to sell MTN contracts. Please organize someone to pick this cellphones up. I dial several times this number 031-3689050/0315828300 as well as MTN with reference 270460653 / 270460123 / 070383420. Please assist.

Reply
Customer care male
Mr. Itai Mapfumo CallsAug 24, 2018

Mr. Itai Mapfumo On Phone To MTN Service
I applied for a contract for a wifi router which originally had five gig anytime and five gig night express, since it was on promotion i would receive seven GB anytime and one GB night express. I applied telephonically with Zama and the number 083 790 5717 was approved and activated on the 15th of August, but to my surprise i only received 5GB and not even the 30GB promotional data advertised. I have been calling them for a week and noone can help, but they acknowledge that it was a mistake to be rectified. If i cannot get what i was promised then i might as well cancel it. Regards

Itai 078 083 4039.

Reply
Customer care female
Ms. Priscilla Sililo CallsFeb 03, 2015

I'm out of the country late in December i bought a micro SIM card from Foschini. I want to use the new number from the micro SIM card, but seeing that i'm in Zambia i cannot access either 173 or the toll free number for MTN South Africa. I had a number 078 073 7222, but it seems my number have been closed. I would like to do SIM swap as i need my old number. I am asking for help as when i left i didn't activate the micro SIM card as my new phone was a Christmas present so in that manner i could not get a new number. I will be out of the country till end of march this year. I am asking for help or advise what to do or do you have the people i can talk to online? How do i access them?Thanking you in advance. Should you wish to contact me please use this mobile number 260 968 434 102. Yours faithfully.

Reply
Customer care female
Ms. Chaitanya CallsFeb 02, 2015

Ms. Chaitanya On Phone To MTN Service
Yesterday I was recharged 100 rupees. Why you are cutting my Rs 20. Which charge is cutting my account.

Reply
Customer care female
Ms. Priyanka G. Tambadkar CallsFeb 02, 2015

Ms. Priyanka G. Tambadkar On Phone To MTN Service
Message has not sent to anyone in my mobile.

Reply
Customer care female
Ms. Patricia Macclements CallsJan 30, 2015

I'm a frustrated customer. For several years I had a contracted with Nashua and received excellent service. I could pay my account directly at their shop. In December 2014 we change to MTN. No account because of postal strike. SMS amount owed. Account paid of R217. 26th on 26th January 2015. And confirmed at MTN Brooklyn showing a ZERO balance. I'm still receiving threatening SMS's from MTN for payment of account. If my credit rating is damaged I will seek legal advice. Impossible to get through to MTN 0n 011 912 3000Kindly rectify your customer account systems and reply to my complaint.Patricia Macclements Cell 083 325 8718. Email : macclements@telkomsa. Net.

Reply
Customer care male
Mr. Shadley Pillay CallsJan 27, 2015

Hi my name is ShadleyPillay - I purchased a Bb 9720 from mtn walker drive port elizabeth seven july 2014 - the speaker is faulty the camera goes blank it doesn't want to take picture. I took the phone in and I was directed to MTN worker street. They argued with me the customer. That the phone is water damaged. Its utterly unfair for them not to even book the damn phone in. I paid R2699 cash so I would appreciate some cooperation being professional and treating me with respect. She just refused to assist and sent me away. Please revert back to me as soon as possible. I will wait for a positive response, but I am very disappointed in MTN and won't support you guys again.

Reply
Customer care male
Mr. Andre Kotze CallsJan 22, 2015

Mr. Andre Kotze On Phone To MTN Service
I think I am a victim of a whats up wall scam. Since 19th of December a amount of R7 per day gets billed to my phone account, near 0832931437. Nothing except my contract must be billed. Can you please assist me. Andre.

Reply
Customer care female
Ms. Sharon CallsJan 19, 2015

Ms. Sharon On Phone To MTN Service
Can someone please call me urgently 0733687454? I need my phone reconnected. I paid Rs 628 from absa to absa payment should have been reflecting in your account already. Please it is an urgent, i need my phone working as soon as possible. How is that even possible.

Reply
Customer care male
Mr. T R Suresh CallsJan 19, 2015

Mr. T R Suresh On Phone To MTN Service
Telephone number is 21738368 is not working and sound is coming. Send your service person immediately.

Reply
Customer care male
Mr. Ixora Chs Ltd CallsJan 19, 2015

Mr. Ixora Chs Ltd On Phone To MTN Service
Telephone number 21738368 is not working.

Reply
Customer care male
Mr. Pradeep Kumar Remanan CallsJan 17, 2015

Mr. Pradeep Kumar Remanan On Phone To MTN Service
I have received a bill of Rs. 5774/- for the period 01/10/2014 to 30/11/2014 for 4049 domestic calls. Can you please arrange to send the call details, so that I can check whether all the calls were made from my telephone no itself or not. My telephone number is 25861410.

Reply
Customer care male
Mr. Pradeep Kumar Remanan CallsJan 17, 2015

Mr. Pradeep Kumar Remanan On Phone To MTN Service
I have received a bill of Rs. 5774/- for the period 01/10/2014 to 30/11/2014 for 4049 domestic calls. Can you please arrange to send the call details, so that I can check whether all the calls were made from my telephone no itself or not.

Reply
Customer care user complaints