Sony Japan Customer Service Phone Number

Phone Number of Sony Japan is 81-3-6748-2111 .
Sony is a public conglomerate company that is doing business in several sectors like Consumer electronics, Semiconductors, Video games, Media/Entertainment, Computer hardware and Telecom equipment. On the other hand, the company also provides financial services, insurance, banking services etc. It began operations as Tokyo Tsushin Kogyo on 7 May 1946 by Masaru Ibuka and Akio Morita. It changed its name to Sony in the year 1958. There are several subsidiaries and affiliates, among them few are Sony Energy Devices Corporation, Sony Bank Inc, Sony Corporation of America, Sony Pictures Entertainment Inc, Sony India Private Limited, Sony Mobile Communications AB and Sony Chemicals Corporation. Sony Corporation is one of the world foremost and largest providers of Consumer electronics. It got Revenue of US$ 72.349 billion in 2013. The company has the strength of more than 146,300 employees worldwide. Sony Corporation has a primary listing on the Tokyo and New York stock exchanges under the ticker symbol "SNE". Sony is the 3rd largest maker of televisions in the globe after Lg and Samsung Electronics. The company sells its products in several countries across the world through the large network of dealers, retailers and distributors. Its major products are LCD televisions, Video and digital still cameras, DVD players, Image sensors, Blu-ray Disc players, data recording systems and many more. The company opened its headquarters in Minato-ku, Tokyo, Japan. Its main mission is to provide a vast array of high-quality services to the customers around the world. The company opened its first Customer Information Center in Japan in the year 1963 to answer customer queries. Sony now has a large network of Customer Information Centers globally.
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Sony Japan Address


The address of Sony Japan is 1-7-1 Konan, Minato-ku, Tokyo 108-0075, Japan.

Sony Japan Website


The Website of Sony Japan is www.sony.net.

Sony Japan Customer Support Service Phone Number


The customer support phone number of Sony Japan is 81-3-6748-2111 (Click phone number to call).

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The postal and official address, email address and phone number (helpline) of Sony Japan Service Center and Sony Japan customer service phone number is given below. The helpline of Sony Japan customer service phone number may or may not be toll free.

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Sony Japan Phone Number Customer Service

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Sony Japan Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. David CallsSep 11, 2016

Mr. David On Phone To Sony Japan Service
Kindly contact me by tomorrow. No proper solution from Sony Malaysia. Thank you.

Reply
Customer care male
Mr. Ibrahim Ahmedien CallsSep 03, 2016

Mr. Ibrahim Ahmedien On Phone To Sony Japan Service
Dears I bought a c4 dual smartphone with manufacturing defects causing sudden phone restart which is annoying. I have submitted the phone three times to your service center in jeddah saudi arabia, but still the problem not solved. So now am asking for a replacement phone which your agent in saudi arabia refusing to provide and asking me to service it during my useless two years warranty which means I have to come on weekly basis to service a faulty phone which is ridiculous
Awaiting your swift action as am losing trust of your brand because of your amateur agent in saudi Arabia.

Reply
Customer care female
Ms. Anne Christine See CallsAug 19, 2016

Ms. Anne Christine See On Phone To Sony Japan Service
Hi I have a Xperia z2 for less than two years. Yesterday, the phone accidentally fell in the washing machine with a little water in it I pick it immediately less than four seconds. But know it has a lot water inside it still can open, but cannot function properly. It has a lot of glitches and many keep on popping up. I'm just curious I thought it has water resistance, but why it is a short time the phone absorb a lot water in an instance? I' will go the Sony Xperia service center philippines now. Buy the way the hotline for Xperia philippines is a sham. They will tell to wait all the representative are buzy, but you will just keep on waiting because it's really not working. At my house they use Samsung I'm only the one trusting Sony, but why a loyal customer like me cannot even avail a good customer hotline Thank you.

Reply
Customer care male
Mr. Satish Ghare CallsAug 12, 2016

Mr. Satish Ghare On Phone To Sony Japan Service
I PURCHASED SONY TV MODEL LCD 81 Cm KLV-32Ex300 on 30 May 2010 in PUNE IN INDIA. FEW DAYS BACK, I NOTICED BUBBLES APPEARING ON THE SCREEN. THE BUBBLES ARE INCREASING ALL OVER THE SCREEN. I complained to the local address- servicehead@ap. Sony.com and SonyIndia. Care@ap. Sony.com wide complaint No 33674911 dated 02/08/2016. They have written that this is a DISPLAY PROBLEM and the screen is to be changed costing approximately INR 16000. I feel this is a material and manufacturing problem and should be replaced free of cost. Please give your decision.

Reply
Customer care female
Ms. Roya CallsJul 17, 2016

Ms. Roya On Phone To Sony Japan Service
Pls find my complaine which is in attach file, if not received, please let me know. Your early reply is appriciated.

Reply
Customer care male
Mr. A.k.sundararajan CallsJul 14, 2016

Mr. A.k.sundararajan On Phone To Sony Japan Service
Sir / Madam

I own SONY CYBERSHOT DIGITAL CAMERA - DSC-H20/BC E32- 48870910
I cherish all the photographs I shot with my Sony Camera. But all on a sudden the lens stopped reflecting image. I approached authorised SONY Service centre in TRICHY{ JOB NO. J61345251dt, 06/06/2016}, TAMIL NADU, INDIA AND REPORTED THE MATTER TO SONY CARE, CHENNAI, INDIA. The reply I got is as follows: "enap for MOUNTED C BOARD- SY-224 COMPL- ENAP". " condition of set: WHITE DISPLAY"
The camera was returned to me saying that the component is not available. Could you please arrange replacement of the above component?.

Reply
Customer care male
Mr. Sukhwinder Singh CallsJun 24, 2016

Mr. Sukhwinder Singh On Phone To Sony Japan Service
I am many times call at customers care to solve my problem, but after passing 27day no any solution my complaint number 32467675 dated 29 May 2016
On dated 22nd June from Sony centre chandigarh call me and inform me Sony will replace your TV with New TV and ask me choose any other model if you want then I select new 40" TV and I agree to pay difference amount, but till now services centre not full fill the commitment and Today he informed me your part only repair not replying with new
I do not know why they are cheet me.
I am delighted customer and faith Sony, but they are broke it
Very poor service. Please solve my problem
Regards
Sukhwinder Singh
919463063297.

Reply
Customer care male
Mr. Sundaresan CallsJun 16, 2016

Mr. Sundaresan On Phone To Sony Japan Service
Regarding my Job Number : J60007466. I have received a call from Technician on 6-June-2016 morning. Technician was saying that he has checked my laptop and need to replace the hinges, for this he asked me to pay around 550 Singapore dollers because of physical damage. I have requested him to give genuine diagnosis report and he is also confirmed that this is not physical damage. Technician told me that he cannot take any decision on on this and need to check with his service manager. I have been following up to Sony customer support for last two weeks by daily basis to know the repair status of my laptop. No one is giving any proper answers and always saying that its pending with service manager decision and last friday (10-Jun-2016) evening the service manager called me and offered 40% discount for repairing cost and he is also confirmed that is not physical damage. Its purely on product design and material quality issues. Could you please help to call me @ +65 97764899.

Reply
Customer care male
Mr. Shine Prabhakaran CallsJun 06, 2016

Mr. Shine Prabhakaran On Phone To Sony Japan Service
I bought a SELP18105G from japan online. It was shipped from japan and made in china. I will upload the serial number with this message. I have a doubt that this item is genuine or not. Can you please check the serial number and let me know whether its genuine or not. Thanks.

Reply
Customer care male
Mr. Latafat Mufti CallsJun 04, 2016

Mr. Latafat Mufti On Phone To Sony Japan Service
Dear Concerned,
Your product SONY TRINITRON -COLOR TV KV-2082ME7 is in my use since 1985. Recently
one of its part )Photo Attached) need replacement. Part is not available in Karachi-Pakistan. Please help me and arrange. I will pay the cost through C/Card.

Reply
Customer care male
Mr. Francesco CallsMay 24, 2016

Mr. Francesco On Phone To Sony Japan Service
Nobody speak english i bought a navigator sistem and i would like to add english language and to update the map. My device is nv-u35.

Reply
Customer care male
Mr. Dharmesh Panchal CallsMar 31, 2016

Mr. Dharmesh Panchal On Phone To Sony Japan Service
Dear Sir / MadamGood dayThis is regarding my Xperia Z2 tablet (SGP 521). I bought this tablet from USA in January 2015 and the screen got cracked by itself during charging. I went to one service center (India), but was told that since the table is bought from USA, repair may be impossible. Dejected, I went to Dubai and handed over the tablet to Sony authorised pick up center at Jumbo, Karama on the 8th March 2016. The Customer number is 1002, Call Slip number is CL 73007. They too seem to be washing their hands off the tablet. The ONLY problem with the tablet is its DIGITIZER is cracked, but the LCD is in good order. Thats IT. I do not mind getting the entire unit replaced and am ready to pay for it too. For such a small issue, I am doing circles of various service centers around the globe that too the tablet is an original SONY made item. What I do not understand is that how can a company like SONY not provide support?We are told that Sony company policy doesnot allow.

Reply
Customer care male
Mr. Avinash Malgaonkar CallsJan 03, 2016

Mr. Avinash Malgaonkar On Phone To Sony Japan Service
Regret to inform that Sony XPERIA M5 Dual purchased at Mumbai on one Nov 2015 and within less than a week it started giving problem of getting switched off in midst of call even though the battery is completely charged. I kept on writing e mails and giving my handset to authorized service centers of KRISH Electronics for four times and yet no concrete solution offered. Its extremely annoying as during important conversations there is a gross disturbance and its resulting in poor work output and finances are getting affected. Please give me a NEW PETTY PACKED SEALED HANDSET or COMPLETE REFUND OF MONEY I PAID FOR BUYING INSTRUMENT.

Reply
Customer care male
Mr. Harry Joseph CallsDec 30, 2015

Mr. Harry Joseph On Phone To Sony Japan Service
TO :The senior managersony worldwide customer care. dear sir, this is for your information we are facing very worst service from your indian customer service people. we had a complaint to sony india (south india) service request id 29493337 dt 08/12/2015 accordingly a service engineer came to our residence on 10/12/2015 from chennai services (authorized dealer of sony service center), address : abirami plaza, no 17/4. m. k. reddy street, tambaram west. chennai 600045. south india. he inspected our television and he issued receipt for that inspection 13756 dt 10/12/2015 and claimed rs. 200/- for visiting charges he advised the service people will take that television with two working days but till today no one is not respond to our phones past 20 days. kindly look into this and take immediate action to resolve the problem. we feel samsung will give better service than you. regards, harry joseph chennai / india.

Reply
Customer care male
Mr. Pavnesh Pratap CallsNov 17, 2015

Mr. Pavnesh Pratap On Phone To Sony Japan Service
Hello sir, I have purchased Sony LED TV two years before, one day Suddenly TV goes off and blink again and again after that it would not on and we placed complaint then after one month they changed led display, but after some time same problem and we again put this TV to customer care and they do something and after two days same problem so tell me what should i do.if you are not able to maintain your brand value then stop this non-sense company. Its a height of carelessness ever.

Reply
Customer care male
Mr. Ozer Mollaoglu CallsOct 01, 2015

Mr. Ozer Mollaoglu On Phone To Sony Japan Service
ozer mollaoglu . problem 5-) all the mobile phones brands have ***** radio record ****** only sony mobiles don't have this. here is turkey and there is not low against radio record. when i was bought my sony phone, my buying sony reason was : 1) to be strong against break-down 2) radio record. (cause i'm a radio and music lover). but my all that two dreams drown-under the water. i will never but any sony product in my life. never sony again. to sony's big boss with my sincerely.

Reply
Customer care male
Mr. Ozer Mollaoglu CallsOct 01, 2015

Mr. Ozer Mollaoglu On Phone To Sony Japan Service
to sony's big boss with my respect. ************ instead of loosing my honest (trustable), i prefer loosing money. ************ (cause i can earn money always. but when i lost my honest (peoples trusting on me), i can *never* get it back.) your's sincerely. your hurted customer, ozer mollaoglu . istanbul // turkey.

Reply
Customer care male
Mr. Ozer Mollaoglu CallsOct 01, 2015

Mr. Ozer Mollaoglu On Phone To Sony Japan Service
ozer mollaoglu mail 7-) i wish i could work for you and find out all that dirty business in turkey. cause i got hurted, shitted by them (sony services in istanbul) before, and now they are waiting for my new xperia z-3 to shitt me again. but i will never give my z-3 to repair them and i my family my relatives my neighbours my friends never buy any sony product anymore, until you answer / or help me. i'm sorry but that's the truth. you can not make business like this forever. you must be honest you must stand behind your product (with a better customer care care ststems.) hope your ****(sony) big boss**** read my mails. your's sincerely. ozer mollaoglu .

Reply
Customer care male
Mr. Ozer Mollaoglu CallsOct 01, 2015

Mr. Ozer Mollaoglu On Phone To Sony Japan Service
ozer mollaoglu mail 5-) suggestions of me (ozer mollaoglu ) : if i were you, i would select some nice people from japan from turkey to work for you. train them and pay a good sallary to them, and let them they call to services like a client that they have this and that problems, how much it may cost around or etc. etc. and they must go with a broke-down mobile phones , etc to the services just like a normal clients (customers) each month for few times. and they will see / find out ( camera and voice records of them) that how they treat to clients, and how so high / much moneys they shitt to sony clients etc, etc. and reports to you i wish i could work for you and find out all that dirty business in turkey. cause i got hurted by them (sony services in istanbul) before and now they are waiting for my new xperia z-3 to shitt me again. .

Reply
Customer care male
Mr. Ozer Mollaoglu CallsOct 01, 2015

Mr. Ozer Mollaoglu On Phone To Sony Japan Service
ozer mollaoglu mail 4-) do you know how much it (xperia screens) coast. . *****between 160- 180 euro. depends on your xperia model. ****** question : who is shitting to sony mobile users. ? parts importers / distrubutors of turkey or, services in turkey. . who is checking / controlling from sony japan that services and markets. ? i think noone, nobody. problem 4-) also your xperia phones )z three i paid at november 2014 = 750 euro) are very expensive in turkey. suggestions of me (ozer mollaoglu ) : if i were you, i would select some nice people from japan from turkey to work for you. train them and pay a good sallary to them, and let them they call to services like a client that they have this and that problems, how much it may cost around or etc. etc. .

Reply
Customer care male
Mr. Ozer Mollaoglu CallsOct 01, 2015

Mr. Ozer Mollaoglu On Phone To Sony Japan Service
ozer mollaoglu mail 3-) you can never ask how much it (phone screen) coast. or any question. is that famous sony customer care. . ? **** when i look to arvato teleservice's web page, customer care, it has the same problem. you can never find anyone to write and to speak or to get info about your problem. nobody helps you. cause you can never find anyone to speak or write. when i call sony kvk service bakirkoy-istanbul / turkey, (phone number : 11820) i must pay a very high bill for that call. problem 3-) sony phones screens (xperia series screens) services are very-very even *****too much expensive. ****** *****in turkey. ***** do you know how much it (xperia screens) coast. . *******between 160- 180 euro. depends on your xperia model. *******.

Reply
Customer care male
Mr. Ozer Mollaoglu CallsOct 01, 2015

Mr. Ozer Mollaoglu On Phone To Sony Japan Service
ozer mollaoglu mail 2-) you can never ask how much it (phone screen) coast. or any question. cause there is not ***connect to operator / information*** selection at phone call. ***nobody there to speak with you to get any info at phone. *** unbelievable. they (services) especially make this. cause 1-) they don't want to pay extra 1-2 personal sallary. cause 2-) they can let you go there with your broken mobile and there they can want (ask) much money then normal price from you (can shitt at you /steel money.) to repair your sony mobile phone. is that famous sony customer care. . ? **** when i look to arvato teleservice's ***web page (customer care)***, it has the same problem. you can never find anyone to write and to speak or to get info about your problem. cause you can never find anyone to speak or write. .

Reply
Customer care male
Mr. Ozer Mollaoglu CallsOct 01, 2015

Mr. Ozer Mollaoglu On Phone To Sony Japan Service
Ozer Mollaoglu MAIL 1-) What i trust to JAPAN SONY PRODUCTS and Japan people's TRADITIONAL HONEST ALL WAS DROWN UNDER MY THOUGHTS WHAT I SAW NOW. Cause you say at ADVERTISEMENTS IN TURKEY : ''it's STRONG AGAINST TO BREAK-DOWN*** WATER AND DUST. PROBLEM 1-) My SONY XPERIA Z-3 FELT DOWN FROM MY JEAN'S BACK POCKET, AND SCREEN BROKE-DOWN VERY EASILY. IS THAT SONY / JAPAN HONEST AROUND THE WORLDPROBLEM 2-) When i call to SONY ARVATO TELESERVICE IN MALTEPE-ISTANBUL / TURKEY, Phone number (0216) 458 97 97, I COULDN'T RICH / CAN NOT FIND ANY LIVE SPEAKING CUSTOMER CARE PERSONAL TO SPEAK. THERE WAS ONLY RECORDED VOICE MESSAGE THAT : HOW (WHICH CARGO COMPANY) YOU CAN SEND YOUR PHONE TO ARVATO TELESERVICE AND HOW YOU CAN CHECK YOUR PHONE AT SERVICE, AND ARVANTO TELESERVICE'S ADRESSES. THAT'S IT. CAN'T FIND ANYONE TO SPEAK AT PHONE FROM SERVICE. .

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