Digicel Jamaica Customer Service Phone Number

Phone Number of Digicel Jamaica is 1 876 380 7626 / 1 888 (landline) / 100 (mobile) .
Digicel Jamaica is a leading telecommunications company dedicated to provide affordable and high quality mobile services to customers. It is also the fastest growing mobile network operator in Jamaica. The company offers the widest range of telecom services such as mobile phones, prepaid mobile plans, postpaid mobile plans, broadband services, 4G wireless services, international calling plans, mobile internet, data services and more. It has a widespread network of dealers, distributors and its owned retail outlets located in different parts of the country. Digicel Jamaica is a flagship company of Digicel Group Limited, a multinational telecommunications services company. It serves more than 32 countries of the Caribbean, Central America and Asia Pacific region. Digicel Group is known for its world class service and network. The company was established in Bermuda to meet the growing needs of customers.

Media Contacts Of Digicel Jamaica


For information regarding media of Digicel Jamaica, journalists can interact with the officials by different ways like phone or mail. We are given the media contacts which is written below:
Antonia Graham
Head of Public Relations, Digicel Group
Telephone: +1 876 564 1708
E-mail: antonia.graham@digicelgroup.com
Landline Users can Dial: 1 876 380 7626 / 1 888

Further Contacts Of Digicel Jamaica


For additional information, consumers can get keep in touch with the officials by using the contacts listed below:

Digicel Group
The Digicel Building
14 Ocean Boulevard,
Kingston, Jamaica
Telephone: +1 876 619 5000

Digicel Asia Pacific
Eightrium Building
15A Changi Business Park Central 1,
#01-05 Singapore 486035
Telephone: +65 6588 1406

Alternate contact number: 1 876 619 5000 (corporate office).

Topping Up Online Contact Of Digicel Jamaica


For queries related to Topping Up Online of Digicel Jamaica customers can send their queries via mail which is written below:
Email: onlinetopup_CC@digicelgroup.com

Investor Relations Contact Of Digicel Jamaica


To know the details related investor services of Digicel Jamaica, contact at:
Email: conor.maccarrick@digicelgroup.com

Working Hours at Digicel Jamaica


For assitance, customers who want to connect with the officials can visit at Digicel Jamaicaduring the given hours:
Monday - Friday, 08:00AM - 06:00PM


Digicel Jamaica Address


The address of Digicel Jamaica is 14 Ocean Boulevard, Kingston, Jamaica.

Digicel Jamaica Email Address


The email address of Digicel Jamaica is customercare@digicelgroup.com.

Digicel Jamaica Website


The Website of Digicel Jamaica is www.digiceljamaica.com.

Digicel Jamaica Customer Support Service Phone Number


The customer support phone number of Digicel Jamaica is 1 876 380 7626 / 1 888 (landline) / 100 (mobile) (Click phone number to call).



The postal and official address, email address and phone number (helpline) of Digicel Jamaica Service Center and Digicel Jamaica customer service phone number is given below. The helpline of Digicel Jamaica customer service phone number may or may not be toll free.

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Digicel Jamaica Phone Number Customer Service

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Digicel Jamaica Source of Knowledge


www.digicelgroup.com/jm/en/mobile.html
www.digicelgroup.com/en/contact.html
www.digiceljamaica.com

Your Complaint, Suggestion, Complication, Review To Digicel Jamaica

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Digicel Jamaica Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Michelle Hunt CallsMar 20, 2021

Mr. Michelle Hunt On Phone To Digicel Jamaica Service
I have paid for my internet plus reconnection fee from January and up until now I can not get reconnected and there is no one to talk to. Kmt.

Reply
Customer care female
Ms. Novelett Williams CallsApr 04, 2018

Ms. Novelett Williams On Phone To Digicel Jamaica Service
My pin is block and i cannot go through with customer service using another phone it said i have two attemp remainding and it is asking for PUK and i enter the PUK put its still not going through. The phone number that is block is 1876-4340946 i do have the welcome letter with all the information needed, but its not working.

Reply
Customer care male
Mr. Delroy Anderson CallsOct 27, 2017

Mr. Delroy Anderson On Phone To Digicel Jamaica Service
Every time I used my reward point it's never received.

Reply
Customer care male
Mr. Necker 2159153127 CallsSep 30, 2017

Mr. Necker 2159153127 On Phone To Digicel Jamaica Service
CCaCan nnonot uususe mmy rrerewrewarewarrewardreward 2159153127.

Reply
Customer care female
Ms. Melissa Wilson CallsMay 31, 2018

Ms. Melissa Wilson On Phone To Digicel Jamaica Service
Good morning, I paid my phone bill via bill express on May 22 2018 (8726963) Transaction 2018052222300011115 I am not seeing where the payment is reflecting as I have not received my usual text message acknowledging payment. Kindly advise if it is reflecting on your system.

Reply
Customer care female
Ms. Aaliah Brown CallsMay 27, 2018

Ms. Aaliah Brown On Phone To Digicel Jamaica Service
Really do not understand why I buy my clip at digicel and everybody calling asking for petal. And saying this is her number really do not understand.

Reply
Customer care female
Ms. Cynthia Thorpe CallsMay 18, 2018

Ms. Cynthia Thorpe On Phone To Digicel Jamaica Service
Is there an technical issue with digicel in the parish of Hanover?I keep on getting "no network connection within the parish. However out of parish phone works well.

Reply
Customer care female
Ms. Arlene James CallsSep 05, 2017

Ms. Arlene James On Phone To Digicel Jamaica Service
Someone stole my phone that I bought at a digicel agent i got my SIM replace they say i have to call to shut my phone down when I call it got a machine and my replacement SIM got shutdown also what can I do 18764406198.

Reply
Customer care female
Ms. Princess CallsMay 12, 2018

Ms. Princess On Phone To Digicel Jamaica Service
It is the second time this happened I want my credit back.

Reply
Customer care female
Ms. Princess CallsMay 12, 2018

Ms. Princess On Phone To Digicel Jamaica Service
I just added a credit to my number and I had 50 on it before I tried using it and the phone rang and then it stop. The ring was once when I checked my credit I had none.

Reply
Customer care male
Mr. Andrae Christie CallsApr 20, 2018

Mr. Andrae Christie On Phone To Digicel Jamaica Service
Querying why I am unable to use my SIM card. 856-0933.

Reply
Customer care female
Ms. Jacqueline Armstrong CallsJul 30, 2017

Ms. Jacqueline Armstrong On Phone To Digicel Jamaica Service
Good evening. I live in the Anchovy area of St. James and have been unable to connect on my broadband modem. The day before the customer service mode of connecting to customer service was changed, I called and was told that the technicians were working assiduously on the problem that existed in my area. The service here has not been fixed since I still only have one flashing light on the modem and no service. It is over a month now and I believe it is very unfair on my pocket to be still getting bills and not having the service. Kindly rectify this situation for me within the next few days. Thank you. Jacqueline Armstrong


















t.

Reply
Customer care male
Mr. Concerned Customer CallsAug 02, 2018

Mr. Concerned Customer On Phone To Digicel Jamaica Service
Why is your internet service in the Bull Bay area so terrible.

Reply
Customer care male
Mr. David Tinling CallsJul 28, 2018

Mr. David Tinling On Phone To Digicel Jamaica Service
I live in England and I buy digicel credit and did not get the credit put on my phone 876 4011185.

Reply
Customer care male
Mr. Dwayne CallsJul 20, 2018

Mr. Dwayne On Phone To Digicel Jamaica Service
How can i delete my digicel top up account.

Reply
Customer care female
Ms. Carissa Whittle CallsAug 12, 2016

Ms. Carissa Whittle On Phone To Digicel Jamaica Service
I have sent credit to my cousin twice in one day because you guys keep on taking off the credit off her phone and I want to know why is that and I need to know as soon as possible. You guys need to give her back her credit because she didn't use it and it's all gone. I need to know why immediately.

Reply
Customer care male
Mr. Sandy Hopkins Jr. CallsJun 05, 2016

Mr. Sandy Hopkins Jr. On Phone To Digicel Jamaica Service
Hi I did a top-up for a friend and mistakenly put in the wrong number one (876) 866-9880 when the actual number is: one (876) 886-9880. I am a well-established customer and hope that you can rectify this issue for me by crediting the top-up to the correct number. Thank you in advance.

Reply
Digicel Jamaica Customer Service Care Phone Number 252690
Ms. Kelly CallsJan 29, 2016

Ms. Kelly On Phone To Digicel Jamaica Service
I have a problem with digicel stealing credit off old persons phone. I topped up my mother phone with $21+. She put on the plan last night 01/27/ 2016 about ten pm. She made no calls and today she tried to use the phone the $750 was gone that was left. The data must have turned on itself and use off the credit again. The told her the data was on and that took the credit. This was what she was told ten days ago when it first happen or she first caught on. She has a BLU phone. I called a friend told him to turned off the data, then turn off the phone and then turn it on back and now miraculously the data was on and the phone credit done again. They are such a dishonest company exploiting the old persons who have no use for technology and continue to lie. The number they did this to was 1876 868 2083. Never again they will be getting my 21+ every week to every other week. Never. No one should use their service. They are criminals.

Reply
Customer care female
Ms. Gabriella CallsSep 16, 2015

Ms. Gabriella On Phone To Digicel Jamaica Service
Hello I am from Sin PIn and I want to verify a recharge that a customer made with us, but every time that I verify in our system doesn´t appear so pleas can you check this for me? the number in Jamaica is 8764656413 and it was for $5. 00.

Reply
Customer care male
Mr. Andrew CallsAug 30, 2015

Mr. Andrew On Phone To Digicel Jamaica Service
I buy a huawei cell phone from DIGICEL over a year now I'm over sea I would love to use my cell I need the unlock pin for the cell phone please and thanks.

Reply
Customer care female
Ms. Joan Maitland CallsAug 11, 2015

Ms. Joan Maitland On Phone To Digicel Jamaica Service
I am traveling and on the one month roaming plan my husband sent credit to my phone about two hours ago and Digicel has taken my credit after making a call for less than four minutes. I called the 100 number and spoke to customer service she said calling the 100 would not take my credit, but it did. I have been trying to speak with someone from Digicel and it seem totally impossible. I am very disappointed with Digicel and I want my credit back on my phone.

Reply
Customer care female
Ms. Paul bird CallsJul 14, 2015

Ms. Paul bird On Phone To Digicel Jamaica Service
I send credit to my wife since night unaware that her phone was stolen. ...I want to transfer the credit to a new number that she just bought. ..how do I go about doing that. ..

Reply
Customer care female
Ms. Dawn M Williams CallsSep 30, 2013

Ms. Dawn M Williams On Phone To Digicel Jamaica Service
Your international phone service is terrible. For the past six months, it#s taking me hours let alone days just to get through to me fiancee.
I was blaming him, but for the past couple of weeks alone, when l call l have spent hours, calling trying to get through to him.
It seems like the call is connecting, but the line is just ringing. When he does answer, l hear him say hello then the call is cut off. I am making the calls from my house phone, because at the beginning of the year when l was putting the international minutes on his phone, that wasn't lasting as long as it was this time last year.
Because we looking to get married and l live in the UK, l have to show that we are communicating via our call phones and phone bill for the imagration requirements. How can l show this if the calls are not being connected, but l am still paying as soon as the dialing tone turns to a ring.
I have spent from 13:30-10:30pm trying to call my fiancee, you need to sort out your service.

Reply
Customer care female
Ms. Dawn M Williams CallsSep 30, 2013

Ms. Dawn M Williams On Phone To Digicel Jamaica Service
Hello
this is a email of a complaint, l have to say that your service for international calls is really rubbish, and that is putting it politely. Since the price as risen this year, it is taking me sometimes days before l can actually contact my fiancee. In order to meet the visa and immigration requirements we need to show regular phone contact. When l go to show my home phone itemish bill, all it will show are the many occasions where l am placing an international call to my fiance, but not actually getting to speak to him.
The phone will just ring, lm telling him off for not answering his phone, but he's telling me, the calls haven't been coming through to him, he doesn't even see the missed calls.
At time l get the dialing tone, hear the ringing so l think there is an connection, only for the line to go dead. Or l call and l hear the number no longer exists. l hear Spanish or l'm told to leave a voice message, but being an international call this option doesn't work?

Reply
Customer care female
Ms. K knight CallsSep 23, 2013

Ms. K knight On Phone To Digicel Jamaica Service
Data service and my credit disappear each time i top up $30.00 each time this is upsetting me. Digicel keep robbing me. I am getting fed up now...if this continues i will go to lime. I want my money back

Reply
Customer care male
Mr. Kimberly CallsSep 08, 2013

Mr. Kimberly On Phone To Digicel Jamaica Service
I got this message from digicel that I can activate the same as yaad rate so I activated it only to find out that it doesn't refer to me, I am in Australia and would love for my credit to be added back to my account. Thank u

Reply
Customer care female
Ms. Kimberly CallsSep 08, 2013

Ms. Kimberly On Phone To Digicel Jamaica Service
I am in Australia go this message that I can activate a same as a yaad plan and the credit was deducted from my account and yet the plan doesn't work, I need my credit to be added to my account since this plan doesn't require to me I need my $1000 credit

Reply
Customer care female
Ms. sendy CallsAug 08, 2013

Ms. sendy On Phone To Digicel Jamaica Service
digicel should give long time on dear SIM because i have my SIM stop when i have money on it how i get my money back like the other company

Reply
Customer care female
Ms. Arnold Spencer CallsJul 24, 2013

Ms. Arnold Spencer On Phone To Digicel Jamaica Service
Dear customer care I am very concern here in guyana that I cannot recharge my family and friend phone abroad from guyana unless I have a business card? I went to several digicell outlet store and there are people who employ with digicel claim the cannot do it or know any thing of a such. My main problem is when I am in the caribbean island even Tortola I could go to any place that sell digicell top up or even a supermarket or gas station and the could send a top up to my family back home so longs I paid for the amount of credit I am send. And it shock me and pisses me to know that I cannot?

Reply
Customer care user complaints